Sales Coordinator

Sales Coordinator

The Sales Coordinator supports company objectives by primarily assisting the sales team, focusing mostly on managing schedules and the distribution of sales documents; preparing and following up on sales quotations made for customers; and liaising between other departments, the sales team, and the customer to provide excellent customer service.

Functional Responsibilities

• Exhibit a strong work ethic with the ability to take direction and work in a team setting and independently.
• Adhere to Permian Basin Materials Code of Conduct and company policies.
• Establish proactive responsive communication with customers to provide client support for quality and service issues and develop and maintain customer loyalty working in tandem with the sales team.
• Receive sales calls, quotes jobs and/or direct sales calls to appropriate sales representatives, including setting-up jobs, creating quotes, and distributing quotes to customers at the direction of field sales staff.
• Ensure orders are priced accurately and invoices are issued promptly.
• Follow up with customers and credit department on open account requests.
• Attend sales trainings and meetings and develop an understanding of the company's products.
• Resolve pricing/invoicing/credit/payment/shipping discrepancies for customers when appropriate.
• Determine appropriate individuals to resolve escalated customer issues/complaints.
• Responsible for ensuring accurate data is gathered and input into various systems Ready Mix and Aggregate Insight, Integra, Track It, and Haul It and other applications as needed.
• Enter and monitor data input including won/loss, sales tickets, scheduling, quality control, pit inventory and production, job creation, and daily ticket maintenance.
• Generate reports, track sales forecasts, and provide sales tracking information to sales and management teams.
• Respond to customer inquiries regarding product information, price and product availability and facilitate information transfer between the customer, Sales Representative(s) and/or Plant Managers and District/Division Managers, as appropriate.
• Coordinate with customers, Logistics and RM Dispatch for delivery scheduling.
• Assure that Scale Clerks are collecting and administering required production/sales data and act as backup in entering production data.
• Research online resources for potential bids and distribute information to field sales staff for review.
• Gather submittal data from quality control to provide to sales and sales management.
• Order and maintain marketing materials, client gifts, and sales products.
• Perform other duties as directed

Competencies

• Experienced in providing high-level customer service
• Excellent relationship building skills
• Excellent organizational skills
• Excellent oral and written communication skills
• Basic sales administration skills
• Mathematical skills including weights and measures conversions
• Basic understanding of production costs and logistics
• Understanding of aggregates and concrete products and/or willingness to learn
• Proficient with dispatch software, including Integra, Agg Insight, and Microsoft office applications

Experience/Training/Certifications

• Lead Sales Coordinator - High School diploma and 5+ years of relevant experience in Sales Administration, Aggregate/Ready Mix industry preferred, and proven experience in providing leadership and training to the company Sales Coordinators.
• Sales Coordinator - High School diploma and 2+ years of relevant experience in Sales Administration, Aggregate/Ready Mix industry preferred.
• Aptitude for learning and effectively utilizing Software applications required
• Advanced Microsoft Excel Competency required
• Valid driver's license required

Physical and Environmental Requirements

• Candidate must be drug free.
• Must be able to:
• Lift or carry no more than 20 pounds from floor to waist level occasionally
• Lift or carry less than 20 pounds frequently (documents, supplies, small office machinery)
• Sit for extended periods of time with occasional walking and standing
• Use hands and fingers to operate computers and other office machinery
• Effectively communicate in verbal and written formats with internal and external personnel, clients, and vendors
• Work is performed in a normal office environment