Upscale Casual Restaurant Manager

Job Description

Job Description

Front of House Manager — Upscale casual dining

Responsibilities:

• Manage all front of house operations — dining room, host stand, takeout, private dining.
• Greet and seat guests. Manage the flow of the dining room.
• Know the menu — what's in each dish, common allergens, halal status — and answer guest questions confidently.
• Train FOH staff to upsell — appetizers, desserts (künefe, baklava), catering services, and private dining bookings.
• Set and enforce customer service standards. Handle complaints and resolve issues on the spot.
• Maintain the restaurant's brand image — cleanliness, music, lighting, table presentation, staff appearance, and overall atmosphere.
• Manage FOH labor — hiring, scheduling, payroll tracking, and controlling labor costs.
• Communicate daily sales figures and any financial discrepancies to ownership.

Benefits:

• Competitive Salary and potential bonus
• Paid time off and sick days
• Opportunity for advancement and growth
• Solid culture and work environment
• Chance to develop others

Requirements:

• 2+ years managing FOH in a full-service restaurant.
• Strong with numbers, POS systems, and cash handling.
• Must lead by example on the floor — this is not a desk job.
• Weekend and evening availability required.