Showroom Experience Specialist

Showroom Experience Specialist

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential". We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

The Showroom Experience Specialist is a highly visible, people-focused role that serves as the first point of contact for clients, visitors, and employees, representing the Insidesource brand. This individual demonstrates strong administrative and interpersonal skills, with the ability to engage across a wide range of roles to create a welcoming and exceptional experience for all.

This role brings a passion for people engagement, thrives in a customer-facing environment, and enjoys building relationships while working collaboratively with internal teams.

Essential Duties and Responsibilities:

Customer Service/Hospitality

• Handle all guest interactions with the highest degree of hospitality and professionalism, accommodating special requests whenever possible.
• Directly support the Sales Teams to ensure the effective planning and seamless execution of internal and external events.
• Foster a secure, welcoming, and engaging environment for employees and visitors.
• Provide exceptional and intuitive hospitality, anticipating and supporting guest and Insider needs.

Daily Operations

• Greet Insiders, visitors, and vendors during business hours Monday Friday.
• Answer incoming calls and transfer them to the appropriate staff member.
• Send out weekly events & showroom schedule to the Seattle region.
• Ensure cleanliness throughout the day, including cleaning surfaces in common areas.
• Handle the receipt, sorting, and distribution of mail and packages, ensuring timely and accurate delivery to the appropriate recipients.
• Create FedEx shipping labels and ensure supplies are available.
• Order and present food for client visits.
• Ensure all technology-enabled rooms, displays, and equipment (e.g., lighting, screens, AV systems) are functioning correctly and flags issues promptly with IT.
• Oversee the care, maintenance, and health of any living plants in the showroom.

Showroom + Facilities

• Maintain showroom organization, ensuring the space is ready for customer engagement.
• Replenish and stock office supplies as needed and per budget.
• Maintain the cleanliness of the kitchen and kitchen equipment.
• Knowledge of site safety plans (i.e., fire and emergency response).
• Update & organize design library finish samples.
• Support furniture installations, showroom upgrades, and maintenance as required.
• Facilitate food & beverage needs for showroom tours, team lunches, vendor events, and small gatherings.
• Assist with organizing and facilitating showroom events for customers & industry associates.
• Manages Chair Demo samples for pickup and drop-off.

Cross-Functional Support

• Collaborate with cross-functional teams on best practices, protocols, and workflow to ensure consistency across Seattle office locations.
• Assist with ad hoc administrative tasks and special projects, including requesting and preparing finish sample shipments, printing/plotting, etc.
• Work closely with the Sales & Design teams to schedule and execute showroom tours, onsite meetings, and vendor presentations.
• Communicate with HR, Facilities, and Leadership about challenges, progress, and initiatives related to the showroom.
• Lead communication and follow-up with property landlord, including heat/ac, operational functions, keycards etc.

Administration

• Meet, greet, and welcome all new employees.
• Conduct showroom tours/orientations.
• Ensure work areas are cleaned and equipped for employees.
• Work with marketing to order gifts and flower arrangements as needed for special occasions.
• Manage all Seattle Insider lunches. Budget, ordering, scheduling, etc.
• Maintain strict confidentiality on all HR-related items.

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required

• Attendance & Punctuality: Begin work on time and keep absences within guidelines. Ensure responsibilities are covered when absent. Schedule time off in advance. This position requires in-office presence five days per week.
• Accountability: Is a reliable partner who responds to requests promptly and clearly. Is committed and dependable.
• Initiative: Volunteers readily and seeks increased responsibilities. Looks for opportunities for self-development and to improve showroom processes. Asks for help, welcomes feedback and is open to learning.
• Quality: Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
• Personal Appearance: Professional, polished dress and demeanor.
• Planning & Organization: Prioritizes and organizes workload and makes efficient use of time to fulfill goals. Comfortable with changing priorities and managing multiple tasks.
• Previous Experience: Hospitality or customer service background is a plus.
• Technology: Expert knowledge of Microsoft Suite and comfortable with a variety of software and web-based applications.

The anticipated salary range for this role is $65k - 75k. Actual compensation will be determined based on factors such as experience, skills, qualifications, geographic location, and internal equity.