Customer Service Representative 2 AM - 10 AM
Planet Fitness
Customer Service Representative
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential duties and responsibilities include:
- Greeting/meeting potential members, providing a great customer experience.
- Handling front desk related tasks including answering phone calls in a polite and friendly manner to assist with questions or concerns, taking info calls and tours, and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitating member services issues and questions and forwarding to Club Manager/Manager in Training/Team Lead as needed.
- Helping maintain the neatness/cleanliness of the club.
Essential behavior requirements include:
- Customer service: communicates and interacts with customers in a way that exceeds the customer's wants and needs.
- Listening: actively listens to customers, empathizes, and works together to solve the problem.
- Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum qualifications include:
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical demands include:
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits include:
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Vacancy posted 4 days ago
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