Automotive BDC Customer Engagement & Compliance Coordinator

Customer Engagement & Compliance Coordinator

Palm Springs Nissan | Palm Springs, CA

Job Type: Full-time (In-person)

Compensation: Competitive Base Salary + Performance Bonuses

Why Palm Springs Nissan?

At Palm Springs Nissan, we have built an unmatched reputation for doing good business through state-of-the-art digital marketing and a customer-first philosophy. We don't just hire for jobs; we invest in careers. With a dedicated commitment to internal promotions and an aggressive, best-in-industry pay program, your hard work and top performance will be directly rewarded. We are looking for a highly motivated, customer-centric professional to bridge the gap between our digital reputation and our showroom floor. If you excel at turning online interactions into real-world relationships, we want to hear from you.

Key Responsibilities:

• Manage Online Reputation: Monitor and oversee dealer reviews across primary platforms including Google, Yelp, and specialized automotive sites.
• Resolve Customer Feedback: Contact customers regarding their experiences, directly addressing issues and collaborating with the management team to deploy timely resolutions.
• Boost Showroom Traffic: Assist the Sales and Internet teams with digital inquiries to maximize customer visits and showroom appointments.
• Maintain Compliance: Ensure all digital communications and customer resolutions align with company standards and brand compliance guidelines.

What You Bring to the Team:

• Customer-First Mindset: Exceptional communication skills with a proven track record of handling customer service scenarios with empathy and professionalism.
• Digital Literacy: Comfort navigating social media, online review platforms, and customer relationship management (CRM) software.
• Industry Familiarity: Prior experience in the automotive industry is preferred but not required for a candidate with outstanding service skills.
• Drive & Motivation: A self-starter attitude with the organizational skills needed to manage multiple customer threads simultaneously.

What We Provide:

• Top-Tier Compensation: An aggressive pay plan featuring a stable base salary plus performance bonuses that reward top results.
• Comprehensive Benefits: Full medical, dental, vision, disability, and life insurance coverage.
• Retirement Security: 401(k) plan options to help you build for your future.
• Work-Life Balance: Generous paid time off (PTO) and vacation days.
• Professional Culture: A supportive, state-of-the-art workspace backed by strong brand awareness and a major marketing engine.

Palm Springs Nissan is an equal-opportunity employer and a drug-free workplace.

For immediate consideration, apply with your resume today