Customer Service Representative

divh2Customer Service Representative I/h2pThe Customer Service Representative I supports dealer and direct customers by accurately processing orders, responding to inquiries, and ensuring service standards are consistently met. This entry-level role builds a strong foundation in customer service operations, order management, and issue resolution while working closely with internal teams. The role offers hands-on experience that develops accuracy, problem-solving, and professional communication skills with clear opportunities for growth. Success in this role requires attention to detail, responsiveness, and the ability to collaborate effectively while managing a steady workload in a fast-paced environment./ph3What Youll Do Day To Day:/h3ulliEfficiently process orders in a high-paced environment, serving both Dealer and Direct Customers. This includes vigilant monitoring of customer portals for order processing and shipping notifications, as well as daily checks of customer portals./liliAddress customer inquiries through email, our website, or social media platforms./liliActively engage in responding to customer reviews across company websites and social media platforms to maintain positive customer relations./liliMaintain up-to-date knowledge of company products, policies, and procedures. Gain a comprehensive understanding of customer needs pertinent to your assignments./liliAnswer all queued calls promptly, ensuring timely and effective resolution of customer queries and issues./liliSeek out and propose opportunities for process improvements that positively influence customer experience./liliMeet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction./liliBe prepared to take on additional duties as required, adapting to the evolving needs of the role and the organization./li/ulh3What Were Looking For (Key Performance Objectives):/h3olliOrder Accuracy: Achieve consistent order accuracy within the first 60 days by following established procedures./liliCustomer Responsiveness: Meet response time expectations by 45 days and independently resolve routine inquiries by 90 days./liliKnowledge Systems: Demonstrate working knowledge of products, policies, and systems within 90 days./liliCall Coverage: Reliably support call queue coverage by 30 days and manage assigned volume independently by 90 days./li/olh3Ideal Attributes:/h3ulliHigh School Diploma required/lili13 years of customer service or call center experience/liliBasic proficiency in Microsoft Windows and Microsoft Office/liliClear and professional communication skills/liliStrong attention to detail/liliAbility to manage multiple tasks/liliProblem-solving mindset and willingness to learn/liliDependable follow-through and teamwork/li/ulh3Physical Demands/h3ulliPrimarily seated, with occasional standing/liliFrequent computer and phone use/liliNo travel required/li/ulp* this is a hybrid role with 3 days on-site at our Vernon Hills office/ppWe are a drug-free workplace and an EEO employer./ppPlease note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time./ppCompensation Range: $21.00 $22.00 per hour Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here)./pp#LI- hybrid/p/div