Business Support Manager

JOB SUMMARY

The Manager, Business Support – Procurement Services oversees business operations and performance management for procurement, driving execution, accountability, and continuous improvement across financial and operational processes. This role analyzes procurement and financial data to generate actionable insights, develops reporting frameworks to track performance against key metrics, and strengthens controls to ensure accuracy, compliance, and transparency.

The position manages end-to-end operational processes—including budgeting, forecasting, and Accounts Receivable governance. Additionally, this role drives execution of strategic procurement initiatives, establishes tracking mechanisms to monitor progress, and collaborates with stakeholders to improve efficiency and standardize processes.

CANDIDATE PROFILE 

Education and Experience 

Required

• Minimum 4+ years’ experience in account management, sales, procurement/sourcing or business development, preferably in the hospitality design industry
• Experience working with ERP systems (e.g., PeopleSoft) to manage procurement, financial, or operational data, including reporting and analytics
• Demonstrated ability to analyze complex data, identify trends, and translate insights into actionable recommendations. 
• Ability to travel up to 10%

Preferred

• Bachelor’s degree in Business, Finance, Supply Chain, or related discipline preferred

• Experience in business operations, procurement, finance, or related field preferred.

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CORE WORK ACTIVITIES 

• Lead and develop business operations resources; establish priorities, monitor performance, and drive accountability to deliver against procurement goals.
• Analyze procurement, financial, and operational data to identify trends, generate actionable insights, and support informed decision-making.
• Develop and maintain reporting frameworks, dashboards, and scorecards to track performance against key business and operational metrics.
• Design, standardize, and continuously improve processes, tools, and documentation to enhance efficiency, consistency, and scalability.
• Strengthen operational and financial controls to ensure accuracy, compliance, and transparency across procurement activities within PeopleSoft and integrated platforms.
• Support budget planning and financial management, including forecasting, tracking, and variance analysis aligned to program objectives.
• Lead Accounts Receivable (AR) governance, including facilitating weekly AR reviews with Procurement leadership and Finance to assess risk and drive resolution strategies.
• Serve as final escalation point for complex AR collections , partnering with owners, Legal, and OFS to resolve issues and mitigate financial exposure.
• Drive execution of procurement initiatives , including planning, milestone tracking, and performance measurement against defined outcomes.
• Establish and manage tracking mechanisms for initiatives and operational activities; monitor progress, ensure compliance, and hold stakeholders accountable for results.
• Lead cross-functional issue resolution and stakeholder engagement, partnering with owners, vendors, buyers, systems, and Procurement teams to resolve complex transactional issues and communicate performance, risks, and opportunities to leadership.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only : Employees will accrue paid sick leave, 0.6154 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.