Part Time Grocery Clerk - BU

Job Title

Essential Functions

Customer Experience

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers

Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op's customer service standards

Maintain an awareness of promotions and advertisements to share information with customers and co-workers

Assist customers to find desired product; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials

Seek opportunities to exceed customer expectations and enhance the customer experience

Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed

Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all situations

Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed

Department Operations

Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high-quality product; hang 'out of stock' signs whenever a product is empty on the shelf

Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures

Alert supervisor to close dated/unsatisfactory product; record as spoilage following established procedures

Learn to place orders from suppliers; place orders as assigned by supervisor

Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays and coolers

Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly store/rotate inventory

As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks

Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department

Answer phones, routing calls to appropriate staff and taking messages as needed

Organize time efficiently, prioritize, maintain focus, and stay productive

Achieve established goals and expected results for the department

Assist in keeping the store clean, orderly, and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks, and parking lot clear of debris, glass/spill clean-ups, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking

Become familiar with the products we carry throughout all departments and where they are located throughout the store

Follow all cash handing policies and procedures; maintain a working knowledge of all register functions and procedures

Develop knowledge of the Co-op's membership structure; be informed about benefits of membership and be able to explain them simply and efficiently

Regularly check mailbox and/or email for important company communications and review posted memos

Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested

Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned

Sanitation & Safety

Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations

Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics

Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

Required Competencies

Outstanding customer service skills, actively looks for ways to help customers

Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener

Strong attention to detail, time management, and organizational skills

Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment

Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines

Works well independently but able to work closely and cooperatively with others when needed

Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives

Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner

Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed

Accept feedback openly without defensiveness

Accept direction willingly and follow through with delegated tasks

Willingly accept and adapt to change

Knowledge of the natural foods industry

Maintain positive relationships with outside professionals and vendors

Maintain confidentiality

Ability to operate all equipment necessary to perform the job

Work Environment and Physical Requirements

Physical Requirements

Stand and walk for extended periods of time

Bend and stoop to grasp objects and climb ladders

Bend and twist neck and waist, reach above and below shoulders and squat

Bend and lift loads, up to 50 pounds frequently, not to exceed 75 pounds

Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Work Environment

Fast paced retail floor environment. At times may work with or near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to; computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.

Customary Work Schedule

This position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures.

Important Disclaimer Notice: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.

EEO Statement: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Qualifications

Behaviors

Preferred: Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred: Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.