Customer Support Representative

$18 - $21 per hour

Astor & Sanders

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned

Requirements

At least 6 months of customer interaction experience
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required

The anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation ( offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. 

Some of our competitive benefits include

Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance

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Vacancy posted 21 hours ago

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