Senior Director, Head of Service Business Unit

Job Summary Service Business Unit (SBU) Head is accountable for defining and executing the service product strategy, owning the service roadmap, and delivering profitable revenue growth across the installed base. This leader sets the vision for service differentiation, aligns cross‑functional teams, and builds scalable service products and capabilities to improve customer outcomes. This highly complex role acts as an interface between Go‑to‑Market teams, Business Units (BUs), and Engineering teams, driving service solutions, ensuring roadmap alignment to customer High‑Value Problems (HVPs), and delivering measurable business results across regions and various market segments. Key Responsibilities Strategic & Organizational Leadership Lead senior managers, ensuring alignment to business objectives and execution plans based on portfolio focuses for CVD/DDP products. Identify gaps to plans across the field and develop corrective actions to ensure delivery against business goals. Orchestrate and articulate functional and cross‑functional plans that support BU priorities and customer engagement. Oversee organizational and personnel decisions to ensure efficient operations and scalable execution in SBU. Shape critical strategic review processes and include plans to address strategic issues for a 5‑year horizon. Engineering & Program Leadership Guide engineering organizations responsible for the design, development, and implementation of service programs. Lead strategy and content development for Product Review meetings. Ensure programs are delivered in accordance with approved budgets, schedules, and quality expectations. Own driving related service revenue growth and margin improvement initiatives. Anticipate future technical needs and drive innovative engineering approaches aligned to SBU product strategy. Direct teams in resolving complex engineering and product issues through direct engagement with internal and external customers. Develop and implement approval paths to advance service product advancement. Cross‑Functional Execution Be accountable for product performance and results on the region or account segment basis. Enable cross‑functional execution across stakeholders to operationalize direction and deliver intended business outcomes. Partner with senior AGS business and BU leaders to ensure initiatives address high‑value business problems and align with organizational direction. Product Portfolio & Business Strategy Lead development of integrated product and portfolio plan in partnership with BUs, aligning long‑range roadmap, engineering specifications, and business goals to drive market success. Partner with leaders in CVD/DDP Business Units, Sales/Marketing teams, and Field teams to execute market‑focused product strategies. Guide the team to identify priority segments and determine where to actively invest and compete. Market, Customer & Competitive Insight Lead with deep, expert‑level understanding of global market, technical, and competitive trends across segments. Oversee a systematic process based on competitive intelligence to inform priorities and execution. Direct the team to map market trends, opportunities, and threats to product roadmaps and functional direction. Guide the team to understand customer roadmaps and High‑Value Problems, ensuring priorities are reflected in product and engineering plans. Contribute as a key member of competitive “red team” analysis and strategic customer engagements. Field, Sales & Customer Engagement Provide strategic oversight and oversee customer escalation path across SBU and across regions. Serve with a leadership voice as an interface between Sales and Business Units to ensure field alignment and consistent messaging. Conduct executive‑level customer and field engagements, including calls with Field Technical Directors. Present periodic state‑of‑the‑business updates and performance reviews to BU and senior leadership. Qualifications Required: Bachelor’s degree in Engineering, Science, Business, or related field (Master/PhD preferred). 15+ years of progressive experience across engineering, product management, business strategy, or related leadership roles. Demonstrated experience leading senior managers and complex, matrixed teams. Strong combination of technical expertise and business/commercial judgment. Proven ability to develop and execute product, portfolio, or market strategies in complex environments. Strong communication and influence skills with experience engaging senior leaders, customers, and cross‑functional partners. Understanding of Applied Materials global Standards of Business Conduct and compliance at all times. Preferred: Strong technical expertise in CVD process and advanced semiconductor fabrication technologies. Experience supporting global or multi‑regional business units. Background in portfolio management, competitive strategy, or customer‑driven product development. Demonstrated success in integrating engineering, product, and go‑to‑market execution. Compensation & Benefits Salary range: $216,000.00 – $297,000.00 (Santa Clara, CA). Compensation may also include bonuses and stock award programs, as applicable. Benefits include a supportive work culture encouraging learning, development, and career growth. Employees receive programs and support that encourage personal and professional growth, and care for them at work, at home, or wherever they may go. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Work flexibility and benefits are based on location, hire grade, and internal equity considerations. Equal Opportunity Employer Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Applied endeavors to make its careers site accessible to all users. For accessibility assistance or accommodation requests, please contact View email address on click.appcast.io or call HR Direct Help Line at View phone number on click.appcast.io, option1. #J-18808-Ljbffr Applied Materials, Inc.