Operations Associate - System Administrator

To support post-sales operations, the full-time Operations Associate - System Administrator will execute system enhancements, resolve process issues, and generate insightful reports remotely, significantly impacting customer experience and operational efficiency. Key responsibilities Manage and implement system enhancements and process adjustments to support customer experience teams Design and configure reports and dashboards in Salesforce to visualize operational metrics Utilize AI tools to inform troubleshooting strategies and guide system configuration requests Required qualifications Experience with Salesforce, including custom objects and APEX code Salesforce Administrator and/or Developer certifications Ability to manage multiple concurrent requests for system enhancements and bug fixes Demonstrated experience integrating AI tools into platform administration tasks Strong communication skills for conveying technical information to diverse audiences