Remote ITSM QA Auditor and Process Improvement

DecisionPoint | Cortek

DecisionPoint seeks a Journeyman QA Specialist to provide service-management quality assurance for the USMEPCOM ENLIST program. This remote role supports ITSM by validating processes, SOP adherence, SLA/SLO performance, and continual-improvement activities across the program.

The candidate will conduct audits, analyze performance trends, and verify corrective actions achieve intended results. Preference is given to candidates located in or near Chicago, with consent to government contract bid

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Vacancy posted 16 hours ago

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