Communications Officer/911 Call Taker
Salt Lake Valley Emergency Communications Center
Description Communications Officer Training is Scheduled to Start July 27, 2026
Summary / General Purpose: The Communications Officer will answer, process, and transmit emergency and non-emergency calls for police, fire, emergency medical responders, and other agencies via telephone and Computer Aided Dispatch (CAD) systems. Essential Duties and Responsibilities:
Summary / General Purpose: The Communications Officer will answer, process, and transmit emergency and non-emergency calls for police, fire, emergency medical responders, and other agencies via telephone and Computer Aided Dispatch (CAD) systems. Essential Duties and Responsibilities:
- Receive and respond to requests for police, fire, medical, or other services. Relay information regarding incidents and other activities to appropriate agencies and staff.
- Thoroughly, quickly, and accurately interview callers to determine authenticity, nature, identity, and location of required services, and enter information into the computer-aided dispatch (CAD) system.
- Utilize and interpret caller information provided to determine priority of services required.
- Evaluate speech and emotional state of callers, utilize interpersonal, conflict resolution, and communication skills to de-escalate emotional callers, provide instructions, and ensure appropriate assistance and / or services are provided.
- Maintain records, timelines, identification, and type(s) of service(s) provided.
- Mentor Non-Emergency Calltakers as requested.
- Maintain regular and predictable attendance during operating hours to perform the duties of the position, including other duties as assigned.
- Exposure to high-stress and emotionally intense situations, including handling traumatic or life- threatening emergencies.
- Regular exposure to emotionally distressing and traumatic situations requiring emotional stability and resilience.
- Extended periods of sitting, typing and computer work, regular standing and walking, and occasional lifting up to 20 pounds in an office environment.
- High School diploma or equivalent.
- Eighteen (18) years of age or older.
- Demonstrated ability to type 40 words per minute.
- Ability to pass a critical-thinking skills evaluation prior to date of hire.
- Ability to obtain and maintain the following certifications:
- Utah State Bureau of Criminal Investigation (BCI) / FBI Criminal Justice Information Services (CJIS) certification within three months of date of hire.
- Ability to obtain and maintain the APCO calltaking certification: (EMD)
- Ability to obtain and maintain 40-hour Communications Training certification within one year of date of hire, unless exemption is issued by the Executive Director / CEO.
- Ability to obtain and maintain National Incident Management (NIMS) 100, 200, 700, 703, and 800 certifications.
- Annually complete thirty (30) hours, minimum, of continuing education and mandated training to retain certifications.
- Ability to maintain CPR Certification.
- Ability to remain calm and professional in high-stress situations.
- Time management and organizational skills to consistently meet deadlines.
- Ability to work independently and as part of a team.
- Demonstrated ability to work with a diverse audience of staff, customers, vendors, and general public, utilizing effective interpersonal, negotiation, and conflict resolution skills, always acting with integrity and professionalism.
- Ability to speak, read, and write professionally, as well as compile, analyze and present information in English.
- Proficiency with Microsoft Office suite of programs (other CAD).
- Ability to work rotating shifts, nights, weekends, holidays, or overtime as requested for back-up shifts.
- Valid Utah driver license or ability to obtain within 2 weeks of date of hire.
- Ability to pass drug screening, fingerprint and criminal background check.
- Previous experience in public safety.
- Spanish language proficiency. Employees who successfully complete the SLVECC Language Translation Program and commit to providing translation services as needed will be eligible to receive an annual stipend.
- Board-approved Cost-of-Living Adjustments (COLA).
- Annual merit-based increases.
- SLVECC Language Translation Program Stipend.
- CTO stipend when training members on calltaking; (CTO Certification is required).
Vacancy posted 3 days ago
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