Technical Sales Support Engineer

Job Description

Job Description

Salary: $85,000 to $95,000

Company Overview: Applied Information is a leading developer of connected, intelligent transportation system (ITS) solutions designed to improve safety, reliability, and mobility. Our Glance Smart City Supervisory System platform empowers cities to manage all their traffic and ITS assets through a single web-based application. This system spans five key areas: Traffic Intersections, School Beacons, Preemption, Transit Signal Priority, and Connected Vehicle technology. Additionally, our Glance TravelSafely smartphone app connects drivers, cyclists, and pedestrians to enhance commuting safety. At Applied Information, our mission is to save lives, improve traffic flow, drive commerce, and contribute to environmental sustainability.

Job Description: We are seeking a versatile and driven Technical Sales Support Engineer with a strong background preferably in network engineering, project management, and in the Traffic Industry. This unique role requires someone who can bridge the gap between technical expertise and client-facing responsibilities, ensuring our intelligent transportation solutions are successfully implemented and supported. Information such as Controller knowledge would really help a candidate as well as us.

Key Responsibilities:

• Network Engineering:

• Troubleshoot and resolve complex network issues in various environments.

• Configure and manage network firewalls, VPNs, and proxies (experience with IPSec, Strongswan, and Cisco preferred).

• Utilize programming skills (Python, C#) to automate network tasks and optimize performance.

• Leverage cloud computing platforms (AWS preferred) to architect scalable network solutions.
  

• Project Management:

• Lead and manage projects from planning through execution, ensuring timely delivery within scope and budget.

• Coordinate cross-functional teams, aligning network engineering efforts with broader company objectives.

• Communicate project status and milestones to stakeholders, providing transparency and managing expectations.

• Sales Engineering:

• Assist Sales teams (both internal and external) with technical questions and support throughout the sales process.

• Act as the technical point of contact for customers, clearly articulating how our technology will be deployed.

• Work with Sales teams, distribution partners, and customers to resolve technical issues as they arise.

• Take ownership of projects, seeking help or advice when necessary to maintain efficiency.

• Bring positive energy to the office, contributing to the excitement of new prospects and opportunities.

• Traffic Industry Expertise:

• Preferred experience with traffic controllers and other traffic management systems.

• Information such as Traffic Controller knowledge would really help a candidate as well as us.

• Collaboration & Product Integration (Alpharetta Office):

• Work onsite in the Alpharetta office to collaborate directly with QA, Production, and Application Engineering teams.
• Participate in hands-on testing and validation of new features, firmware, and system configurations.
• Utilize access to lab environments and field equipment to test interoperability and integration across a wide range of industry products.
• Provide real-time feedback to engineering and product teams to improve performance, reliability, and deployment readiness.

• Training & Product Enablement:
  • Deliver training courses covering the full product line to internal teams, partners, and customers.
  • Clearly explain technical concepts, system architecture, and deployment best practices to both technical and non-technical audiences.
  • Develop and maintain training materials, including presentations, hands-on labs, and documentation.
  • Support onboarding and ongoing education to ensure successful adoption and use of products in the field.
• Travel:
  • Position requires up to 30% travel.

Qualifications:

• 3+ years of experience in network engineering, project management, or a related field.
• Strong understanding and practical application of electrical theory.
• Proven ability to manage complex projects with a focus on technical deliverables.
• Hands-on experience with network configuration and troubleshooting in Linux environments.
• Experience with NGINX, network firewalls, and cloud platforms like AWS.
• Excellent communication and interpersonal skills, with the ability to interface effectively with clients and internal teams.
• A Bachelors degree in Engineering, Computer Science, Information Technology, or a related field is preferred.
• Strong leadership and initiative, with a desire for career growth.
• Nice to have: Experience with traffic controllers and related traffic industry systems.