Technical Delivery Manager

Role description

Role Overview

We are seeking an experienced Technical Project Manager to lead offshore delivery and operational governance for a largescale enterprise cloud infrastructure and application support environment The role will be responsible for managing complex hybrid ecosystems spanning CloudOps Infrastructure Database Operations DevSecOps Command centre and Application Support teams supporting business critical Insurance platforms The candidate should possess strong technical acumen operational leadership stakeholder management service governance and transition experience The environment includes Azure cloud onprem infrastructure mission critical insurance applications observability platforms ITSM processes and 24x7 support operations Relevant enterprise capabilities include CloudOps DBA operations and Command centre functions supporting monitoring incident management and operational continuity.

Key Responsibilities

• Program Project Leadership.
• Drive end-to-end delivery of cloud infrastructure and application support programs.
• Manage multiple workstreams including CloudOps Infra Operations Database Services DevSecOps SRE and Command Center.
• Develop project plans transition roadmaps milestones dependencies and risk mitigation strategies.
• Ensure successful execution of transition onboarding knowledge acquisition reverse shadow and golive activities.
• Lead governance reviews steering committee meetings and executive reporting.
• Cloud Infrastructure Management.
• Oversee enterprise scale Azure and hybrid infrastructure operations.
• Coordinate cloud modernization migration automation HADR resiliency and observability initiatives.
• Drive operational improvements through Infrastructure as Code automation and process standardization.
• Ensure infrastructure availability performance security compliance and capacity management.
• Infra and application Operations.
• Manage support and operational readiness for insurance domain applications.
• Coordinate L1 L2 and L3 support teams for business critical platforms.
• Ensure adherence to SLA OLA regulatory and compliance requirements.
• Drive root cause analysis problem management and operational excellence.
• Command Centre Service Management.
• Lead 24x7 Command Centre operations monitoring services and incident governance.
• Oversee Major Incident Management MIM Problem Management Change Management and Service Reviews.
• Manage operational dashboards management escalation matrices and service reporting.
• Drive continuous improvement initiatives focused on reducing operational risk and improving service stability.
• Ensure effective collaboration across support towers and stakeholder groups.
• Command centre responsibilities commonly include monitoring incident triage management and escalation for operational continuity.
• Manage large offshore teams across multiple technology towers.
• Drive resource planning onboarding skill development succession planning and team utilization.
• Establish governance processes shift operations service readiness and operational controls.
• Work closely with customer stakeholders' onsite team's vendors and third-party partners.
• Governance Stakeholder Management.
• Interface with executive leadership customer IT leadership application owners and business stakeholders.
• Present operational health risks mitigation plans and transformation opportunities.
• Manage project financials resource forecasts budgets and utilization metrics.
• Ensure compliance with audit security and regulatory requirements.