Shift Lead

Position Overview The Assistant Manager oversees the Ted’s store location that they are responsible for with the guidance and direction of the General Manager, in order to maximize productivity, customer service, and operational efficiency through effective scheduling, inventory management, employee relations, and communication with store crew and Ted’s Leadership. Responsibilities Deliver excellent customer service, both directly and indirectly through employees, to meet or exceed customer expectations, to maintain and elevate Ted’s reputation for hospitality and care. Oversee and direct crew, including delegating duties as needed. Assist with store operations, including inventory management, cleanliness, efficiency, and service utilizing outlined processes, policies, and standards put forth by Ted’s and as directed by the General Manager. Aid in staffing the store, including interviewing applicants, hiring new employees, and training crew up to fill all needed positions. Duties regarding staffing also include scheduling employees appropriately to staff the store sufficiently and with adequate labor. Train and coach employees on job duties, including operational tasks and soft skills such as customer service and leadership, using provided company guides, and provide continuous feedback. Requirements Open availability for scheduling is required, with minimal restrictions. Some nights and weekends are required. Reliable transportation to any Ted’s location. Previous restaurant management preferred. Excellent customer service skills. Effective oral and written communication skills. Strong interpersonal skills. Strong problem‑solving skills. Strong leadership skills. Ability to work in a fast‑paced and changing environment. Ability to work as part of a team. Ability to meet all physical requirements. #J-18808-Ljbffr