Fairfax Animal Hospital - Client Service Representative

Fairfax Animal Hospital - Client Service RepresentativeFairfax Animal Hospital in Falls Church, Virginia (a Washington D.C. suburb), was the first animal hospital in Fairfax County when beloved Dr. Jerry Goldfarb opened the doors in 1945, and proudly continue to be repeat winners of Angie's list service awards! Our team provides full-service animal care for companion animals, and recently added urgent care services to further assist the community. We are able to offer high-quality mentorship from experienced veterinarians with special areas of interest in exotics, soft tissue surgery, wellness care, and basic orthopedic surgery, and welcome both new and experienced veterinary professionals to join our team!Join Our Front Desk Team at Fairfax Animal HospitalFull or Part-Time Customer Service Representative (CSR)At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life.We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.What You'll Do:Greet clients and patients warmly and professionally — you're the first impression, and it mattersSchedule appointments and procedures accurately using ezyVetKeep the front desk and lobby clean, organized, and welcomingAssist clients with check-in and check-out, review invoices, and process paymentsAnswer phones and respond to emails with clarity, empathy, and efficiencyHelp update and manage client records with attention to detailWork collaboratively with the team to ensure smooth daily operationsPerform end-of-day reporting and payment reconciliationWhat We're Looking For:A kind, respectful communicator who's confident and calm under pressureStrong organizational skills and a keen eye for detailsPrior customer service experience — veterinary or medical is a plusExperience with ezyVet is helpful, but not requiredA professional appearance and demeanor (personality and individuality always welcome!)Someone who values diversity, inclusion, and being part of a truly supportive teamWhat We Offer:Competitive compensation based on experienceFull or part-time scheduling optionsHealth insurance for eligible team membersA collaborative, friendly work environment that supports growth and individualityA team that takes care of each other — and loves what we doAt Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves. You'll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you're skilled, kind, and know how to keep things running smoothly — we'd love to meet you.