Guest Services Representative

Career Opportunity At Lehigh Valley Health Network Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Job Duties Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner. Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction. Screens all visitors and patients upon entry to all hospital locations. Follows all screening guidelines set by infection control as directed by the CDC guidelines. Ensures all patients and visitors arrive at their destinations including providing support by pushing them in a wheelchair of directing to internal transportation in golf carts. Collaborates with fellow colleagues and supports outpatient departments to maintain the operational needs of guest services in an efficient and problem free manner. Supports the network service priority by consistently exhibiting compassion and respect to all guests both in person and on the phone. Maintains a neat, clean uncluttered reception area free of food and personal items. Care for the appearance of lobby area. Ensures incoming phone calls are answered by following the standard phone etiquette. Minimum Qualifications High School Diploma/GED 1 year experience in a customer service type industry and Must be 18 years old or older Proficient in Microsoft Office programs. Strong telephone etiquette and computer skills. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. Evening Shift 1200 S Cedar Crest Blvd Lehigh Valley Hospital- Cedar Crest Onsite Variable Schedules and hours; Sun through Sat, 1pm-10pm. Weekend and holiday rotation required. 1004-09160 COH - Guest Services