Host/Hostess

Host/Hostess

The Club at Ibis - West Palm Beach, FL 33412

Competitive pay, free employee meals, growth opportunities, employee perks and discounts, awesome work environment!

Receives and seats members and guests, accepts and routes member comments and/or complaints. Presents a neat appearance and well-modulated speaking voice.

Essential Duties and Responsibilities

1. Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
2. Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
3. Greets members and guests in all areas of the club and dining room with warm smile, eye contact, and member last name.
4. Takes To-Go orders as needed. Rings up checks correctly to the right member number. Verifies by use of member name when presenting checks, looking at picture in Jonas, and comparing signature and member number signed by member with actual member name and number on chit. Reviews all end of shift chits to signature file.
5. Keeps busy at all times with opening/closing side work and running side work. Follows opening/closing side work procedures.
6. Awareness of and promotion of Club activities to members. Responsible for reading and understanding the daily topic sheets as well as the weekly updates and culinary corners posted in the service stations.
7. Displays teamwork and doing whatever it takes for our members and guests.
8. Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
9. Prepares for shifts menus, table tents, high chairs, buffet signs, reviews reservation sheets, and reviews floor plans with appropriate.
10. Uses correct table and seat numbers, properly rotates tables for sections. Table awareness when there is a delay when seating and server approaches. Assists management with the enforcement of policies, such as cell phone use, dress code, service animals and lost and found.