AI Knowledge & CX Innovation Leader (City of Albany)
Full-time
UKG (Ultimate Kronos Group)
UKG is seeking a senior leader to drive knowledge architecture and AI-enabled CX learning. You will define taxonomy, implement AI/RAG, and own content lifecycle automation across CMS/LMS/KM systems, collaborating with engineering and business partners to deliver measurable outcomes.
You will lead integrations, governance, and experimentation, shaping scalable knowledge experiences for agents, learners, and partners.
#J-18808-LjbffrVacancy posted 1 day ago
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