NCIC Assistant (MVRDA)

Job Title

Nature of Work

Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA). This is a fulltime, regular, non-exempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA). Fulltime, regular positions are eligible for MVRDA sponsored benefits. Position is subject to drug screening, hearing examination and a criminal background investigation in accordance with applicable State and Federal regulations and MVRDA policies. This position provides the MVRDA with a means to manage the New Mexico and National Crime Information Center through auditing, training and certification of local terminal operators and validation of all records entered with MVRDA terminal operators into both systems to ensure the integrity of crime information in compliance with federal and State regulations. If PST certified and capable, this position may assist in dispatch and call taking operations in order to maintain adequate coverage levels. Position involves competing demands such as strict deadlines, multiple tasks, and exposure to confidential crime information. Holiday, night and weekend work may be required. Regular attendance is an essential function of this job to ensure continuity of services. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Environment Factors

Position functions primarily in an office environment with no notable environmental hazards or factors.

Physical Factors

Light physical demands, mostly desk work

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, maintaining confidentiality and responding to agency requests as needed. Position includes shift work outside of normal business hours with potential for overtime as necessary. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and MVRDA policy.

Duties and Responsibilities

• Assists in maintaining the New Mexico and National Crime Information Center in order to ensure the integrity of crime information in compliance with Federal and State regulations.
• Conducts daily work by established polices and procedures set by the NCIC Coordinator.
• Enters, supplements, modifies, clears and cancels records in NCIC.
• Conducts quality control by reviewing entries and making necessary corrections.
• Validates NCIC records by contacting the Courts and Law Enforcement agencies. Assists in maintaining a record keeping system for validations; updates status of each record manually and on-line using the Internet.
• Responsible for confirming/locating wanted persons, stolen vehicles, stolen property nationwide (by ensuring the hit is identical and outstanding) and verify extradition limitations on wanted persons.
• Assists in delivering various levels of training under the direction of the NCIC Coordinator and Training Supervisor for certification and re-certification of MVRDA terminal operators.
• Monitors system use. Ensure all system users are following operating procedures for NCIC, NMLETS and CJIS. Provides technical and operational assistance when operators are experiencing problems with equipment and/or transactions.
• Assists in all FBI/State audits to ensure federal compliance.
• Represents MVRDA to local and state agencies.
• If PST certified and capable, may assume duties of dispatch when necessary, including all handling and radio operations.
• Operates a MVRDA vehicle in performance of duties.
• Scanning, Data entry, and processing of NCIC related documents as necessary.
• Must maintain NCIC TAC certification and keep up to date on CJIS and NMLETS policy and procedure changes.

Performs other job-related duties as assigned.

Minimum Qualifications

Education: High School Diploma, GED or equivalent.

Experience: Three (3) years' experience in public safety area, three (3) years hands-on experience with NCIC.

Preferred experience includes two (2) years in Computer Aided Dispatch (CAD) or 911 protocol software.

Licenses and/or Certifications Required: Valid NM driver license or equivalent issued by another state. Must obtain the following licensure/certifications within 6 months of hire: NCIC TAC certification. Must obtain the following licensure/certifications within twelve (12) months of hire: New Mexico Law Enforcement Accredited Instructor Certification.

Licenses and/or Certifications Preferred: New Mexico Public Safety Telecommunicator; Emergency Medical Dispatch (EMD); CPR certification(s).

Knowledge, Skills, and Abilities

Knowledge of: Microsoft Office Suite or related software; modern office practices and procedures; Preferred knowledge of Computer-Aided Dispatch (CAD) system and other 911 protocol software such as Emergency Medical Dispatch (EMD), Law Enforcement Dispatch (LED) and Fire Dispatch (FD); E-911 and Public Safety Dispatch systems, operations, and policies and procedures. Must be knowledgeable in NCIC rules, regulations, and operating procedures.

Skills in: Operation of the listed tools and equipment; skill in verbal and written communications, interpersonal skills; diplomacy; strong analytical and problem-solving skills, decision-making skills; accuracy and attention to detail in work performed; independent thinking; organizational skills; and time management skills with a proven ability to meet deadlines.

Ability to: Communicate clearly and concisely, both orally and in writing; ability to effectively communicate with internal and external agencies; follow oral and written instructions and guidelines; perform tactfully and proficiently under stress; analyze data and write reports; organize and conduct training programs; organize and prioritize numerous tasks; and maintain strict confidentiality.