Customer Relations Associate

Job Description

Job Description

Are you E.P.I.C?! 

Do you display E mpathy, P assion, I ntegrity, and C ommitment? If YES, join us at HSS where we seek team members who put people first and embody these core values every day. 

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you!

About the Position

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

 

What We’re Looking For

• High school diploma or GED required; associate degree preferred.
• Previous experience in medical reimbursement or medical office customer service preferred.

 

Qualifications for Success

• Strong organizational and time management skills; able to follow tasks through to completion.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to build positive, results-driven relationships.
• Professional, friendly, and customer-focused demeanor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).

 

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage -  Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge -  Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It -  Short Term Disability (optional) and Company-Paid Long-Term Disability   and Free Confidential Employee Assistance Program 
• Education That Pays Off -  Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Be Part of Something Bigger -  Join an organization that values giving back through community programs

Compensation

• $19.00 - $21.00 per hour, dependent on experience

 

Schedule

• 8:30am – 5:00pm, Monday - Friday

 

Location

• Niagara Falls, NY