Accounts Receivable Specialist

Accounts Receivable Specialist

Davis-Standard is seeking a full-time experienced Accounts Receivable Specialist to join our Finance Team. This role supports the order-to-cash cycle with a primary focus on customer collections, invoicing, dispute resolution, account follow-up, and Accounts Receivable reporting. The position plays an important role in improving cash flow, reducing overdue balances, resolving customer issues, and supporting accurate receivables processes. The ideal candidate is detail-oriented, proactive, solution-minded, comfortable communicating with customers and internal stakeholders, and able to manage multiple priorities independently. This role reports directly to the Accounts Receivable Supervisor.

Responsibilities:

• Manage collection follow-up and customer account activity for an assigned portfolio in Accounts Receivable, including prioritizing overdue balances, securing payment commitments, documenting follow-up activity, and escalating unresolved issues as needed.
• Research and resolve customer short payments, deductions, billing questions, disputes, and account discrepancies in accordance with established procedures.
• Generate and issue customer invoices accurately and on schedule, ensuring required billing support and documentation are maintained.
• Manage the shared Accounts Receivable email inbox and respond to customer and internal inquiries in a timely, professional manner.
• Partner with Sales, Customer Service, Plant Operations, and other internal teams to resolve issues that may delay customer payment.
• Monitor assigned accounts, aging trends, credit concerns, and collection priorities using Accounts Receivable systems and reporting tools.
• Prepare customer statements and support recurring Accounts Receivable reporting, including collection activity, cash reporting, cash forecasting support, and ad hoc analysis.
• Support cash application processes as needed by researching payment questions, account discrepancies, unapplied cash items, or posting follow-up requests.
• Maintain customer account documentation, support Accounts Receivable process improvement efforts, and take on additional duties or special projects as assigned.

Job/Skills Requirements:

• High school diploma or equivalent required; degree or coursework in Accounting or Finance preferred.
• Three or more years of Accounts Receivable experience, with a strong focus on collections, invoicing, dispute resolution, and customer account follow-up.
• Experience working with Epicor, MIS, or other ERP/Accounts Receivable systems preferred.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong attention to detail, accuracy, organization, and follow-through.
• Excellent written and verbal communication skills, including comfort contacting customers by phone and email regarding outstanding balances.
• Ability to analyze account information, resolve discrepancies, and present findings clearly to internal stakeholders.
• Ability to work effectively with business stakeholders across departments while managing multiple priorities and deadlines in a fast-paced environment.
• Dependable, proactive, team-focused, and able to handle confidential financial and customer information professionally.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.