Terminal Agent

Terminal Agent

Reports to: Operations Manager

Location: Miami (On-site)

Overview

We are seeking a reliable and customer-focused Terminal Agent to help with the promoting and upselling of mobility equipment such as Scooters and Wheelchairs for cruise customers, ensuring the facilitation of walk-ups and accommodating last-minute rentals on-site at the cruise terminals at the Port of Miami. In addition, you will be responsible for ensuring mobility equipment is delivered, maintained, and ready to meet our customers' needs. If you enjoy hands-on work, problem-solving, and making a difference in people's travel experiences, this role is for you.

What That Actually Involves

• Actively creating interest for last-minute mobility equipment rentals for cruise customers and increasing equipment rental revenue at Scootaround kiosks located at cruise terminals.
• Providing excellent Customer Service both internally and externally.
• Delivering and picking up rented mobility equipment to Cruise Ships. Ensuring every unit meets Scootaround Powered By WHILL's Safety, Functionality, and Show Quality standards.
• Providing basic Troubleshooting and Service on the equipment.
• Providing passengers with the training required to operate the unit and basic troubleshooting.
• Sanitizing equipment before and after each delivery.
• Assisting in other areas as needed and performing other duties as assigned.
• Completing all necessary paperwork fully and accurately.
• Performing all assigned duties in a safe and responsible manner.
• Tracking all assets using TrackAbout Asset Management System.

What You Will Need

• Previous sales experience is not mandatory but is strongly preferred.
• Must possess strong attention to detail.
• Must have a valid Driver's License.
• TWIC Card holders are an asset. If you do not have a TWIC Card, we will assist you in the application.
• Must be able to lift up to 50 lbs.
• Able to work under pressure and in changing environmental conditions.
• Basic Computer and Microsoft knowledge required.
• Must have a flexible schedule to work weekdays, weekends, and some holidays.
• Must have reliable transportation to report to the Port of Miami.
• Must be able to travel to office in Ft Lauderdale to work in warehouse on days where no ships are scheduled.
• Must be comfortable interacting with customers and previous customer service experience of 2 or more years is preferred.
• Must be able to pass a background check and pre-employment drug screening.

Additional Information

• Fun, flexible, team-oriented environment
• Pay rate: $19.00 per hour
• Excellent benefits package
• Medical
• GAP
• Dental
• Vision
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k)
• Life and Disability
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Paid time off
• Uncapped Sales Commissions paid every Pay Period.

Essential Job Functions and Physical Requirements

• Physical Requirements: Ability to lift, carry, push, and pull up to 50 pounds independently. Ability to sit, walk, and/or stand for extended periods. Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently.
• Communication & Collaboration Requirements: Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms as assigned by your manager. Ability to communicate effectively in English, both verbally and in writing. Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness. Ability to work independently while also collaborating in a team environment.
• Onsite Work Requirements: Must follow all operational and safety procedures including traffic rules without any exception. Must be able to work both indoors and outdoors in varying environmental conditions and under pressure. Must have a valid driver's license and be able to operate a company vehicle to deliver and collect equipment safely and efficiently.
• Technology Use: Ability to operate a computer, phone, and standard office equipment as needed. Proficiency or willingness to learn digital platforms for communication, documentation, and task management.
• Attendance and Time Commitment: Regular attendance is required for the shifts scheduled. Timely responsiveness and presence during meetings and operational check-ins are expected.

Who We Are

Scootaround is North America's leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortably whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation.

E-Verify Participation: Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

Equal Opportunity Employer: Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.