Guest Safety Officer Day Shift (PT)

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to insure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforcing safety rules
• Protecting property and assets
• Investigate disturbances in the hotel casino or racing areas
• Create fun and excitement with the customer

BRING US YOUR BEST.

QUALIFICATIONS:

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push pull carry and lift up to 25 lbs. and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$18.50 per hour

Required Experience:

Unclear Seniority