Clinic Supervisor - Altamont Medical Center

Clinic Supervisor - Altamont Medical Center

Clinic Supervisor is responsible for overseeing the daily operations at a specific clinic, ensuring efficient workflows, high-quality patient care and compliance with healthcare regulations and organizational standards. This role supervises clinic staff, supports providers and acts as a liaison between patients, staff and leadership.

Department: Altamont Medical Center

Hours: Full-time/40 hours per week.

Required: Associate's Degree

Pay: Based on experience, starting at $52,166.40

Responsibilities

• Acts as a resource to staff while fostering an environment of team work and collaboration.
• Conducts periodic staff/team meetings.
• Address and resolve patient concerns in a timely and professional manner, promoting a culture of service excellence and patient-centered care.
• Assists in the development of clinic goals and objectives in support of Health System goals; communicates the same to staff. Monitors the progress of goals and develops programs to ensure that goals are met.
• Assists staff as needed throughout the day to ensure smooth operations and to ensure that patient's needs are met.
• Develops and administers staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service. Approves timecards and time off requests.
• Ensures compliance of Practice Management and Health Center policies and procedures. Implements and communicates new policies. Communicates policy changes to staff and providers as appropriate.
• Ensures compliance with all regulatory agencies governing health care delivery and the rules of accreditation.
• Ensures on-going continuing education towards personal and professional self-development to remain current in healthcare issues.
• Monitors productivity, patient throughput and coordinates with providers to optimize clinic templates and reduce patient wait times.
• Promotes and uses quality improvement principles and methods to achieve continuously improving departmental services and systems. Implements initiatives to improve quality and services at the clinic.
• Seeks opportunities to incorporate staff in the operations of the clinic.
• Selects and hires individuals possessing appropriate qualifications and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
• Stays current with the clinic's budgetary variances, justifications, reimbursement issues and collaborates with billing and coding teams to ensure accurate charge capture.
• Supervises staff and monitors work performance. Completes performance appraisals. Provides recognition for good work performance and documents corrective coaching for substandard work performance.
• Supervises the day-to-day operations at a specified clinic, including staffing, scheduling, and employee, patient and provider communications. Leads, trains and evaluates front office, back office and clinical support staff.