Sales & Administrative Support

Job Description

Job Description

Position Summary: The Sales & Administrative Support Specialist plays a key role in supporting our Business Manager, outside sales team, and customers. This position is responsible for sales order administration, customer support, reporting, and internal coordination to ensure orders are processed accurately and efficiently while helping drive business growth.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Enter and process customer quotes, sales orders, and purchase orders.
• Create and maintain item codes and customer records.
• Process special order requests, including OPC orders.
• Manage order cancellations, revisions, and other sales order maintenance.
• Monitor and maintain open orders using Order Desk and SYSPRO to ensure timely completion.
• Assist the Business Manager and sales team with reporting, analytics, and administrative projects.
• Source materials, verify inventory availability, and support product inquiries.
• Coordinate labor cost estimates with internal fabrication departments.
• Serve as a primary point of contact for customer inquiries regarding order status, shipping, tracking, pricing, and product information.
• Process credit card payments and coordinate with Accounts Receivable to resolve credit holds and order releases.
• Provide customers with certifications, technical data sheets, samples, and marketing materials.
• Coordinate factory drop shipments and communicate required information for order processing.
• Resolve order discrepancies involving pricing, quantities, and shipping issues.
• Generate and manage Return Material Authorizations (RMAs) and follow up to ensure timely resolution.
• Provide customer history and supporting documentation to internal departments as needed.
• Maintain accurate records across company systems.
• Collaborate with sales, operations, accounting, fabrication, and customer service teams to deliver exceptional customer support.
• Perform additional administrative and sales support duties as assigned

Education and Experience: (Required and preferred educational and experiential qualifications)

• High School Diploma or equivalent
• 1-3 years’ experience in an Sales Administrator role

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of Order Desk and SYSPRO

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.

Job Type: Full Time

Equal Opportunity Employer: Disability/Veteran