Printer Technician

2 year contract Fully onsite OSA Level I Responsibilities Replace toner, consumables, and paper. Ensure adequate consumables are available at customer sites. Assist end users with device functionality. Coordinate with HP for SW-branded support. Report customer dissatisfaction to the CSM/SDM. Assist with collection of device usage pages as needed. Swap out devices with available spares as needed. Core Responsibilities Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols. Identify incident trends and escalation issues within established timeframes and processes. Conduct routine installations and configurations and assemble and integrate systems/products according to standard procedures. Respond to service, product, technical, and customer-related inquiries to ensure a high level of customer satisfaction. Execute approved and documented change management activities while adhering to incident, change, and problem management processes. Meet daily production goals and consistently exceed contract-required response times. Align work with business strategy and collaborate with teams to improve operational effectiveness and standardize processes globally. Adhere to established standards, maintain data confidentiality, and support business process execution using sound judgment. Complete process-oriented assignments, share technical knowledge, and support department-level operational plans. Identify and solve a variety of operational and technical issues while completing tasks with minimal supervision and proactive planning. Education & Experience High School Diploma, GED, Higher Secondary Education, or equivalent work experience. Typically 2-5 years of related experience in maintenance, quality, technical support, or a related field. Demonstrated ability to troubleshoot and resolve technical issues in a customer-facing environment. #J-18808-Ljbffr Insight Global