Aladdin Application Support

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

About the Role

We are seeking a detail-oriented and technically skilled Application Support Analyst to support the stability, performance, and day-to-day operation of applications and services integrated with the Aladdin investment management platform .

The successful candidate will work closely with investment operations, portfolio management, risk, technology, and vendor teams to investigate issues, resolve incidents, support data flows, and help ensure business-critical investment processes operate effectively.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York City, NY is $105k - $120k/year & benefits (see below).

Key Responsibilities

• Provide Level 1 and Level 2 production support for Aladdin-related applications, interfaces, workflows, and downstream systems.
• Monitor application jobs, data feeds, integrations, and scheduled processes.
• Investigate, troubleshoot, and resolve incidents related to application functionality, data quality, performance, and system availability.
• Perform root-cause analysis and document corrective and preventive actions.
• Manage incidents, service requests, and problems in accordance with IT service management processes.
• Collaborate with business users and technology teams to understand issues and provide timely resolutions.
• Support daily, monthly, and period-end investment operations activities.
• Validate market, security, portfolio, trade, reference, and accounting data across integrated systems.
• Coordinate with Aladdin support teams, technology vendors, and internal engineering teams when escalation is required.
• Maintain support documentation, knowledge articles, operating procedures, and troubleshooting guides.
• Participate in release, deployment, patching, testing, and change-management activities.
• Assist with user acceptance testing and regression testing for system enhancements.
• Identify opportunities to improve operational efficiency through automation, monitoring, and process improvements.
• Participate in an on-call or out-of-hours support rota, where required

Required Qualifications and Experience

• Overall 5+ years of experience in the IT industry, with relevant experience in application support, production support, investment technology, or financial services technology.
• Hands on experience in application support, production support, investment technology, or a similar role.
• Experience supporting financial services applications, investment management systems, or capital markets platforms.
• Hands-on experience supporting the Aladdin platform or Aladdin-integrated applications.
• Strong understanding of incident, problem, and change-management processes.
• Experience with SQL and the ability to investigate data-related issues.
• Familiarity with batch processing, job scheduling, APIs, file transfers, and system integrations.
• Strong analytical and troubleshooting skills.
• Ability to interpret logs, identify patterns, and investigate issues methodically.
• Ability to prioritize work effectively in a time-sensitive production environment.

Preferred Qualifications

• Experience supporting portfolio management, order management, trading, risk, performance, compliance, or investment accounting processes.
• Knowledge of asset classes such as equities, fixed income, derivatives, or alternative investments.
• Familiarity with investment data, security master, trade lifecycle, positions, valuations, and portfolio analytics.
• Experience with Unix/Linux, scripting, Python, PowerShell, or other automation tools.
• Familiarity with monitoring and observability tools.
• Experience working in an Agile, ITIL, or DevOps environment.
• Exposure to cloud platforms and modern integration technologies.
• ITIL, AWS, Azure, or other relevant technical certifications.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.