Fragrance Associate - Full Time

Fragrance Advisor

The Fragrance Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

Sales Responsibilities

• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service
• Executing successful promotions and special events/pre-sells/GWP's
• Driving sales through customer clienteling
• Working with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area

Customer Service Responsibilities

• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information

General Responsibilities

• Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
• Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
• Maintaining Belk and vendor professional dress standards (uniforms) and appearance
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance, tardiness, and associate handbook
• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
• Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

Minimum Education & Experience

No education requirement

Experience in retail preferred

Excellent communication skills

Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements

Ability to use computer keyboard, standard telephone and other related business equipment

Hand manipulation to remove sensor tags

Ability to push / pull 100-500 pounds when moving stock carts

Task demands vary in each department because of the different types of merchandise

Stocking requirements can involve reaching above & below shoulder level and lifting 25- 50 pound boxes

Ability to apply treatment/make-up to customer's face