Traffic Coordinator- Dispatcher

Traffic Dispatcher

Monday-Thursday 7:00am- 4:30pm; Friday 7:00am-12:00pm

What You'll Do

• Dispatch drivers (Phone, email, in-person) to align with Extra board and length-of-service procedures.

• Verify all drivers can perform next day's duties based on work performed today and HOS limitations.

• Audit/Update TMS times and carrier tenders prior to 5 PM the day before store delivery.

• Correct ELD issues and support HOS compliance.

• Plan work assignments and equipment utilization.

• Track and locate equipment. Schedule and organize the day's repairs, pm schedules, and services

• Support daily route planning.

• Respond to emergencies and dispatch personnel/vehicles.

• Ensure loads are closed in TMS.

• Help manage Track My Truck and Four Kites tracking accuracy.

• Handle/communicate delivery time changes with retailers.

• Prepare transportation paperwork for drivers, routes, and backhaul.

• Assign route for Ace Fleet Drivers

• Maintain Daily/Weekly reports

• Interact with Ace Retailers providing information and services

• Serve as point of contact for the Drivers

• Various other administrative duties, including Ace Retailer packing list and BOLs

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.

• Be an active participant in contributing to a successful safety culture in the facility.

• High School Diploma or equivalent

• Excellent computer skills. Experience with Microsoft Word, Excel and Outlook required . Experience with AS400, WMS, and SAP preferred.

• Customer service experience.

• Excellent phone skills including professional phone presence. 

• Excellent writing ability

• Expert problem solving skills, with ability to interact with customers and follow through quickly with problem resolution

• Ability to work in warehouse/office environment.

• Flexibility to work earlier or later to complete daily tasks.

• Self-starter who is motivated and works well independently with little supervision