Security Officer - Keswick Theatre

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, leveraging the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer. Summary The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one‑offs and venues through constant patrol, observation and documentation. This position will be the first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests. Primary Responsibilities Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences. Assist with the ejection or control of unruly, disruptive, intoxicated guests. Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access. Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury. Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary. Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary. Assist with all customer service needs before, during and after each show, including directions, instructions, information, escorts and medical. Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verify documentation to ensure validity. Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented. Qualifications A minimum education level of: High School Diploma or its equivalency. 1 – 2 years of related work experience. Strong interpersonal, verbal and written communication skills. Expert organizational, leadership and time management skills. Ability to qualify and be issued a security officer license. Ability to obtain and maintain a Guard Card. CPR and AED certification. Knowledge of rules and regulations with good understanding of right and wrong. Must be able to stand for long periods of time. Must be able to work long hours including nights, weekends and some holidays. Knowledge of music industry and live events preferred. Pay Scale $18.39/hour Bonus This position is not eligible for a bonus under the current bonus plan requirements. Benefits This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position. #J-18808-Ljbffr AEG