IT Help Desk

Wellington Steele & Associates

IT Help Desk Technician

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

Provide first-line technical support via phone, email, and in person
Troubleshoot hardware, software, and network-related issues
Support user accounts, password resets, and permissions in Active Directory
Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
Set up and configure desktops, laptops, and peripherals
Escalate more complex issues as needed
Document tickets, resolutions, and processes
Deliver strong customer service to internal users

Qualifications

Required Skills & Qualifications

Experience or exposure to Active Directory (user management, resets, permissions)
Basic knowledge of Cisco networking (switches, routers, connectivity)
Comfortable handling phone support and interacting with users daily
Strong communication and customer service skills
Ability to work on-site and support users face-to-face
Basic understanding of Windows environments and IT fundamentals

Preferred

CompTIA A+, Network+, or similar certifications
Internship or help desk experience
Experience with ticketing systems

Apply

Vacancy posted 1 day ago

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