Employee Services Specialist

Position Summary The Employee Services Specialist supports the day‑to‑day operations of Employee Services by delivering responsive, high‑quality employee support while ensuring accurate records, compliant processes, and efficient service delivery. This role acts as a key resource for employees and leaders, managing employee lifecycle processes, maintaining HR systems and files, and supporting compliance and engagement initiatives. Key Responsibilities Employee Lifecycle & HR Operations Process employee lifecycle transactions including hires, transfers, promotions, pay changes, and terminations. Maintain accurate employee data in HRIS systems and ensure data integrity across platforms. Coordinate onboarding activities, including new hire communication, documentation, training assignments, and system setup. Manage offboarding processes, including final documentation, payroll inputs, and access coordination. Employee Support & Service Delivery Serve as a first point of contact for employee and supervisor inquiries, providing timely and professional support. Provide guidance on policies, benefits, pay, and leave programs. Escalate complex or sensitive issues as needed. Records Management & Compliance Maintain accurate, audit‑ready personnel files and ensure proper document retention and confidentiality standards. Track required documentation (I‑9s, acknowledgements, certifications) and ensure compliance with regulations. Support internal and external audits and maintain compliance documentation and reporting. Benefits, Leave, And Payroll Support Support benefits administration including enrollments, life events, and vendor coordination. Assist with leave tracking, return‑to‑work coordination, and documentation. Provide payroll and timekeeping support, including auditing timesheets and reviewing pay‑related changes. Performance Management & HR Programs Administer performance management systems, including review cycles and system support. Run reports and track metrics such as headcount, turnover, and compliance indicators. Recognition, Engagement & Culture Coordinate employee recognition programs, service awards, and engagement initiatives. Support company events and culture‑building activities. Contribute to a positive, professional, and team‑oriented workplace culture. Required Qualifications Associate's degree in Human Resources, Business Administration, or related field, or equivalent experience. 2‑4+ years of experience in HR, employee services, or administrative support roles. Knowledge of HR processes, compliance requirements, and HRIS systems. Strong organizational skills and attention to detail. Excellent communication and customer service skills. Preferred Qualifications Experience with HRIS and performance management systems (e.g., iVue, PerformYard). Experience supporting audits, compliance reporting, or benefits administration. Ability to manage multiple priorities in a fast‑paced environment. Core Competencies & Behavioral Expectations The Ideal Candidate Consistently Demonstrates Accountability & Ownership: Takes responsibility for accuracy, follows through on commitments, and proactively resolves issues. Professionalism Under Pressure: Maintains composure and professionalism in challenging situations. Collaboration & Communication: Works effectively with diverse teams and communicates clearly across all levels. Judgment & Decision‑Making: Balances policy, compliance, and employee experience in decision‑making. Adaptability & Continuous Learning: Adjusts to changing priorities and learns new systems and processes quickly. Culture Contribution: Promotes respect, inclusion, and a positive team environment. Working Conditions Work is primarily performed in an office or hybrid environment. May require periods of sitting, computer use, and handling confidential information. Occasional deadlines may require prioritization across multiple tasks. This role is critical to ensuring a smooth, compliant, and employee‑centered experience across the organization. The Employee Services Specialist combines strong administrative expertise with a service‑oriented mindset, contributing to both operational excellence and a positive workplace culture. Pay: $34.00–$41.00 per hour, DOE. AP&T offers a generous benefits package including medical, dental, and vision coverage, plus a 401(k) with company match and employee stock ownership. Employees receive medical travel and medivac reimbursements, paid time off, paid holidays, and recognition programs. The company values and supports its teams across 40 Alaska communities. Salary: $34.00–$41.00 per hour. #J-18808-Ljbffr Alaska Power & Telephone Company