Field Service Technician
$19 - $21 per hourAA2IT
CompuCom Technician
Position is currently a 90-day contract-to-hire. Candidates should be prescreened to confirm that they fit the below requirements listed. Transition rate upon full time hire to CompuCom will be a maximum of $19.00/hr - $21.00 / hr for entry level technicians with benefits. Please make sure you set that expectation up front.
Need 1 resource to perform Break & Fix work during Mon-Fri 9am to 6pm. Will need to be available to work O/T as requested. Will be required once trained to serve in the on call rotation. Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's). Technician will travel to each client's location. Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer. Works under general supervision of the assigned FSM, Field Service Mgr.
Minimum Requirements:
- 3 years plus supporting Desktops, Laptops and Printers and servers
- 3 years plus with customer service experience
- 3 years plus with field service experience
- Reliable transportation while working in the "home" NYNY Service city
- Must live in or be willing to travel into and work in NYC. When working in NYC can utilize mass transit
- All mileage, tolls, parking due to CC activity will be reimbursed accordingly and per policy
- Able to work a weekend shift, staggered or late shifts possibly including evenings and/or weekends
- Personable as they will be interacting with a wide range of users and environments
- Can work on a ladder or lift and are able to lift up to 50lbs. Should be willing to work from a ladder/lift
- Should be willing to perform work in clients homes
Basic Needs/Haves:
- Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
- Laptop (CC provided)
- Basic Hand Tools
- Possess a valid driver's license
- Must pass both a background and Drug screen
Must have 1 Certification:
- CompTIA A+
- OEM Printer Warranty Certifications, focus on Client and Lexmark
- OEM Laptop/Desktop Warranty Certifications, DELL, Client and Lenovo
- Server experience would be a bonus
- Networking knowledge
Vacancy posted 5 days ago
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