Operations Analyst

Company Description FLEX College Prep is an education company focused on building meaningful relationships with students and families through teaching and consulting. Since 2001, FLEX has provided admissions consulting, test preparation, tutoring, and enrichment services that support pre-collegiate students in achieving their academic and college goals. The team offers a nuanced understanding of colleges and their admissions philosophies, delivering step-by-step guidance throughout the application process and personalized instruction that goes beyond standard curricula. FLEX is in a high-growth phase with ongoing domestic and international expansion, supported by partnerships with Fortune 500 companies, nonprofits, school districts, and other educational organizations. Team members benefit from a culture of integrity, professional development, and clear opportunities for advancement. Role Description: We are seeking a sharp, highly motivated Operations Analyst to join our growing team. This is not a traditional, slow-paced administrative role. As an Operations Analyst , you will be the engine behind our core business, directly supporting the execution and delivery of our college counseling and academic service offerings. This position sits at the intersection of client services, logistics, and business strategy. It is an ideal launchpad for a driven professional looking to learn the ins and outs of a fast-growing premium service company, with tremendous opportunities for rapid career advancement into leadership or specialized consulting roles. The Operations Analyst is a full-time, hybrid role based in Irvine, CA, with flexibility for some work-from-home arrangements. This role focuses on analyzing operational data, identifying trends, and generating reports to support decision-making across admissions consulting, test prep, and tutoring programs. The Operations Analyst will streamline processes, maintain and improve operational dashboards, monitor key performance indicators, and assist in forecasting and resource planning. Daily responsibilities include collaborating with cross-functional teams, supporting finance and accounting workflows, documenting procedures, and helping to optimize customer service and scheduling operations. The role also involves preparing presentations for leadership, troubleshooting operational issues, and contributing to projects that support FLEX’s ongoing growth and expansion. Key Responsibilities Service Delivery Support: Coordinate the day-to-day logistics of our college counseling and academic programs, ensuring seamless execution and an elite experience for students and families. Process Optimization: Identify operational inefficiencies and help build, refine, and maintain scalable internal workflows. Data & Tracking: Monitor student progress timelines, manage service delivery metrics, and ensure compliance with internal benchmarks. Cross-Functional Collaboration: Partner closely with leadership, consultants, and advisors to allocate resources, manage bandwidth, and solve real-time operational bottlenecks. Client Relations: Act as a reliable point of contact for operational or scheduling inquiries, providing professional, high-touch support. Qualifications Education: Bachelor’s degree from a Top 50 university required. Industry Interest: A genuine interest in the college preparation, admissions, or academic consulting industry. Prior internship or work experience in the college prep space is highly preferred. Problem-Solving Skills: Exceptional analytical mindset; you don’t just spot a problem, you actively look for a way to build a process to fix it. Strong analytical skills, including data analysis, reporting, and problem-solving abilities. Communication: Flawless written and verbal communication skills with the polish required to interact with high-achieving students and families. Adaptability: A strong "no task too small, no challenge too big" attitude. You thrive in a dynamic, fast-paced environment and can pivot quickly as business needs evolve. Tech-Savvy: High proficiency with modern workplace tools (e.g., CRMs, project management software, Google Workspace/Excel). What We Offer Competitive base salary and performance incentives. ($20-26/hr, commensurate with experience) Comprehensive benefits package. Clear Path to Advancement: We actively look to promote from within. A successful analyst will have the opportunity to quickly transition into higher-level operational management or consultative client-facing roles. We offer mentorship from industry veterans and exposure to the strategic side of business growth. #J-18808-Ljbffr Steve Higgy