Bicycle Service Technician

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Madison West

Summary

Job Description

The Production Technician is one of the key roles in the Service Department of our bike shops, as no one day is the same as the last. This job is all about keeping bikes running flawlessly and building relationships so their owners love riding them. We are looking for a skilled technician who will complete more than 50% of the total repairs for the team.

This Lead Technician role focuses on repairing bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated technical skills as well as communication, leadership, and problem solving. With this position, previous bicycle service, bike shop and or cycling industry experience is required. While our culture is to forever train and improve, this individual knows their way around a bicycle.

What you’ll experience on the job:

• Service and maintain customers' bikes to ensure their best day on the trail

• Assembly of bikes that are sold in store

• Working with a team of technicians to grow and learn

• Access to a full complement of the industry’s best tools

• Potential for paid travel to other US based Trek Stores

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

• Top-notch communication skills

• Impressive attention to detail and a love for tinkering ‘til you figure it out

• Eagerness to learn the ins and outs of servicing bicycles

• A desire to continually learn proper service methods and new technologies

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish