Application Production Support Analyst - Hybrid
$51.72 - $59.72 per hourGenesis10
Application Production Support Analyst - Hybrid
Genesis10 is currently seeking an Application Production Support Analyst - Hybrid for a position with a Global Financial Institution located in Irving, TX or Charlotte, NC. This is a 24+ month contract opportunity.
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization. The ideal candidate will have a strong production support background and excellent troubleshooting skills, as this role is focused on platform support, incident resolution, and deployment support rather than software development.
Responsibilities:
- Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications
- Troubleshoot and resolve production issues, technical failures, and application-related incidents
- Support day-to-day platform operations, ensuring application stability and availability
- Participate in deployments, releases, and post-implementation validation activities
- Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams
- Work closely with product partners and stakeholders to understand operational requirements and support needs
- Monitor application health and proactively identify opportunities to improve reliability and support processes
- Support emerging and evolving AI technologies in a rapidly changing environment
Requirements:
- 5 years of Systems Engineering, Technology Architecture, or Application Production Support experience
- Experience supporting business applications in a production/BAU environment
- Experience troubleshooting complex application issues and driving them to resolution
- Experience supporting application deployments and post-release validation activities
- Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities
- Self-starter with the ability to quickly learn unfamiliar applications and tools independently
- Demonstrated history of stability and longevity in previous roles
Desired skills:
- MongoDB
- Tachyon search technology or similar enterprise search platforms
- Salesforce production support and business-as-usual support experience
- Experience supporting AI-driven applications or automation platforms
- Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
- Exposure to Amelia or similar automation technologies
Pay range: $51.72 - $59.72 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Genesis10Vacancy posted 21 hours ago
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