Administrative Medical Assistant

Administrative Medical Assistant

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Reproductive Science Center of the San Francisco Bay Area—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Administrative Medical Assistant will:

• Support the care team by assisting Case Managers with daily task management and coordination of patient care needs
• Complete prior authorizations for fertility medications, including submissions, follow-up, and coordination with pharmacies and insurance plans
• Assist with medication-related workflows, including prescription coordination, pharmacy communication, and appeals processing
• Review and manage patient portal messages, ensuring timely and appropriate responses or escalation to the care team
• Prepare and process lab requisitions, ensuring accuracy and proper routing to outside laboratories
• Assist with billing-related tasks for diagnostic workups
• Draft and coordinate patient-facing and provider-facing documentation, including OB letters and other clinical correspondence
• Support insurance-related processes, including benefit verification support and appeals coordination
• Maintain accurate and up-to-date documentation in the electronic medical record (EMR) system
• Collaborate closely with Administrative, Clinical, and Pharmacy teams to ensure continuity of care
• Provide backup support to Back Office Medical Assistants as needed, including assisting with clinical workflows within scope and training
• Adapt to changing workflow needs and support cross-functional team operation
• Other duties as assigned

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and skills include:

• High school diploma
• Completion of a certified or formal medical training program preferred
• Minimum of 1 year of experience preferred
• Computer proficiency required
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships
• Excellent verbal and written communication
• Ability to work weekends, and holidays on a rotating basis with other teammates
• Thrive in a fast-paced environment
• Excellent multi-tasking abilities

Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.