Digital Health Navigator - Phoenix, AZ (Phoenix Clinic)

Digital Health Navigator plays a critical role in advancing equitable access to care, improving appointment adherence, and strengthening overall member engagement. Benefits Top-level compensation packages Exceptional health, dental, and disability benefits Career and compensation advancement programs Student loan forgiveness programs 401k company match Bilingual pay differential Holiday, PTO and employer paid life insurance Clinical licensure supervision and reimbursement Evidence-based treatment approaches, training, and supervision. Responsibilities Digital Health Enablement & Telehealth Support Deliver and set up mobile devices (smartphones/tablets) preloaded with telehealth applications. Educate members on device usage, connectivity, and accessing virtual care services. Facilitate and support real-time telehealth appointments, including troubleshooting technical issues. Promote adoption of virtual and hybrid care models to improve access and efficiency. In-Home Member Engagement Conduct scheduled in-home visits to support care access and engagement. Perform basic wellness observations, including: General safety and environmental assessments. Member-reported medication adherence. Identification of barriers to care (e.g., access, understanding) without advising on medication changes. Build trust and rapport with members to encourage participation in care plans. Care Coordination Identify and document social determinants of health (SDOH), including: Food insecurity Housing instability Social isolation Collaborate with interdisciplinary care teams to ensure continuity of care. Identify safety concerns or urgent issues and elevate per established protocols to clinical or program leadership. Documentation & Reporting Accurately document all member interactions, assessments, and interventions in the Electronic Health Record (EHR). Maintain compliance with HIPAA and organizational policies. Operational & Dispatch Coordination Participate in coordinated scheduling and dispatch workflows. Manage daily routes and visit schedules efficiently within assigned geographic areas. Communicate with program leadership regarding member needs, risks, and operational challenges. Qualifications Minimum Education Required: High School Diploma or GED. Associate or Bachelor's degree preferred in Public Health, Social Work, Healthcare Administration, Behavioral Health or related field. Experience – 2+ years of experience in healthcare, community outreach, care coordination, or social services. Experience working with Medicaid or underserved populations is preferred. Comfortable with in-home visits and field‑based work. Experience with Electronic Health Records (EHR) systems. Background in behavioral health or substance use services. Bilingual (English/Spanish) preferred. Certification – None. License – N/A. Regulatory Minimum 18 years of age. Valid AZ DPS Level 1 Fingerprint Clearance Card (must maintain throughout employment). CPR, First Aid & AED certification if required (must maintain throughout employment). Current, valid Driver’s License, 39‑month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements if required. Intermountain Centers is an equal‑opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio‑economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law. #J-18808-Ljbffr Intermountain Centers