ON-CALL Banquet Lead Captain - $41-43/hour

Job Description

Job Description

POSITION OBJECTIVE

The Banquet Lead Captain serves as the on-floor leader for banquet events, ensuring seamless execution, exceptional guest service, and strict adherence to Banquet Event Orders (BEOs). This role acts as the primary liaison between the Banquet Manager, culinary team, and service staff during events. The Lead Captain sets the tone for professionalism, urgency, and hospitality while supporting operational efficiency and team development.

• Lead banquet service teams during assigned events including breakfast, lunch, dinner, receptions, and specialty functions.
• Review and execute BEOs to ensure accurate room setup, timing, menu execution, and service flow.
• Conduct pre-shift meetings to communicate event details, service expectations, and assignments.
• Direct servers, bartenders, and housepersons during event setup, execution, and breakdown.
• Ensure meals are served professionally, accurately, and in a timely manner.
• Circulate throughout events to monitor guest satisfaction and proactively resolve concerns.
• Maintain consistent communication with the culinary team regarding timing and special requests.
• Ensure all banquet spaces are maintained according to brand presentation and cleanliness standards.
• Mentor and coach banquet servers and support staff in service techniques and professionalism.
• Promote teamwork, accountability, and a positive work environment.
• Assist with staffing assignments and adjustments during events.
• Monitor proper use and care of banquet equipment and supplies.
• Ensure compliance with safety, sanitation, and alcohol service regulations.
• Report operational issues, guest feedback, and staffing concerns to the Banquet Manager.
• Assist with inventory controls and requisitions as directed.

• Minimum 1–2 years of banquet captain or supervisory experience in a hotel, resort, country club, or high-volume event venue preferred.
• Minimum 2 years of hands-on food and beverage service experience required.
• Experience leading teams during large-scale events preferred.
• Basic computer skills (Microsoft Office) beneficial.
• TIPS or other alcohol service certification preferred (or ability to obtain).

• Ability to read and follow banquet event orders (BEOs).
• Strong teamwork and communication skills.
• Flexibility to work mornings, evenings, weekends, and holidays as required by event schedules.
• Ability to work efficiently under time constraints and changing priorities.
• Professional appearance and demeanor at all times- including provided nametags and company pin.

• Ability to operate standard banquet equipment and POS systems.
• Ability to stand and walk for extended periods of time.
• Capable of working in a highly active role involving constant movement across as 40-acre property.
• Ability to lift, push, pull, and carry up to 60 pounds regularly.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to move and arrange heavy furniture and equipment safely.

• Fast-paced environment with frequent deadlines and time-sensitive setups.
• Exposure to noise, crowds, and varying temperatures depending on event location.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to work effectively in a stressful environment, communicate with others, effectively handle/ assist customers and accept constructive criticism from supervisors.
• Requires coordination with multiple departments, including Banquets, Catering, Housekeeping, and Engineering.

Benefits:

• One free meal in the employee dining room per shift for all service professionals
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
• Full-time and part-time service professionals are eligible for free gym usage
• Free onsite parking
• Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
• 50% discount on food and beverage for service professionals in the restaurant
• 25% discount off food and non-alcoholic beverages in the café
• We-cycle program located on-site
• Monthly service professional recognition program
• Eligible for employee referral benefits
• Annual recognition program with a live DJ and raffles
• Winter discounted rate employee housing may be available
• Dark blue jeans are the dress code
• Service Professional pet policy
• Discounted tennis and pickleball rates
• Hiking trails located directly on-site
• White water rafting outing

Summer Activities:

• Hike to Crater Lake, the Ute and Hanging Lake
• Bus, Hike or Cycle to Maroon Bells
• The Rodeo In Snowmass Village, Wednesday Evenings
• Mountain Biking on Snowmass or Aspen Mountains
• Attend a free summer concert in Snowmass on Thursday evenings
• Ride the Gondola to the top of Aspen or Snowmass Mountain
• Attend a classical music concert at the Benedict Music Tent
• Fly Fishing
• Horseback riding
• White water rafting
• ATV excursion
• Attend a show at the Wheeler Opera House
• Visit the Historical Society and learn about Aspen’s past

Winter Activities:

• Ski/Snowboard on Snowmass, Buttermilk, Aspen Highlands, Aspen Mountain (Ajax)
• Snowshoe
• Skin on Ajax in the evening, or in the morning/afternoon/evening at Buttermilk and Snowmass
• Ride the Gondola to the top of Aspen or Snowmass Mountain

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours . Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.