Membership Sales Manager

Job Description

Job Description

Description:

Membership Sales Manager

Full-Time | All Locations Home office in Glendale | Reports to: Director of Club Operations and Performance

DEPARTMENT: Sales & Membership

LOCATIONS: Glendale and when needed at other clubs

FLSA STATUS: Exempt (Salary + Commission)

PURPOSE

The Membership Sales Manager is the single most important driver of new membership growth at Center Court Pickleball Club. This is a field-based, results-obsessed role with one mandate: close memberships. You own new member acquisition across all four CCP locations — Scottsdale, Gilbert, Glendale, and Shea — and you are personally accountable for every new member that walks through the door. This is not a strategy role. This is not a meetings role. This is a selling role where your output is measured in memberships signed, and your upside is uncapped. If you are a high-performing sales professional who thrives on the hunt, loves building relationships, and wants to be the reason a brand grows — this role was built for you.

PRODUCT

What you deliver:

• New memberships — across all four CCP locations, driven by personal selling activity and field-based outreach

• A full and active pipeline at all times — leads sourced, nurtured, and closed

• Pre-opening founding member enrollments for Shea ahead of the July 2026 launch

• A trained and sales-capable Member Services team at each location — you raise the floor for everyone

• Consistent field presence — CCP is visible in the community because you put it there

• Weekly pipeline reporting and sales performance data that leadership can act on

• A membership growth culture at CCP — you model what great selling looks like

PROCESS

Personal Sales & Field Outreach

• Own your pipeline — prospect, qualify, follow up, and close memberships daily across all four locations

• Conduct field-based outreach: visit local businesses, community organizations, fitness studios, and neighborhood events to generate leads and build brand awareness

• Attend club events, open plays, leagues, tournaments, and community activations to engage prospects in-person and convert interest into signed memberships

• Manage all prospects in the CRM — every lead logged, every follow-up tracked, every close recorded

• Follow up with all non-closing prospects within 24 hours via phone, text, and email — no lead goes cold

• Travel between all four club locations as needed — this is a multi-site, mobile role

Team Sales Coaching

• Partner with each club's General Manager to coach and develop Member Services Associates on tour execution, objection handling, and membership closing

• Participate in hiring conversations for Member Services roles — you know what a good sales hire looks like

Pipeline Management & Reporting

• Maintain an up-to-date CRM with all prospect activity, lead sources, pipeline stage, and close outcomes

• Deliver a weekly pipeline report to the Director of Club Operations and Performance covering leads added, tours scheduled, closes, and losses with notes

• Track and report monthly NMS (Net Membership Sales) actuals against targets for each location

• Flag early warning signs — stalled pipeline, cancellation trends, underperforming locations — before they become bigger problems

PERFORMANCE

You will be measured on:

• Monthly Net Membership Sales (NMS) — personal production and aggregate across all four locations

• Shea founding member enrollment — pre-opening numbers against target

• Pipeline volume and velocity — leads in system, conversion rates, and close cadence

• Follow-up completion — all leads contacted within 24 hours

• Member Services team conversion improvement — clubs you coach should show upward trends

• CRM hygiene — data current, accurate, and usable for leadership reporting

• Field activity volume — outreach visits, events attended, and community presence maintained

PEOPLE

You Report To

Director of Club Operations and Performance — for strategy direction, performance accountability, and cross-location coordination.

You Work Closely With

• Club General Managers (Scottsdale, Gilbert, Glendale, Shea) — daily partnership on membership pipeline, staff coaching, and club-level sales execution

• Company Marketing Manager — to align field outreach with digital campaigns, promotional offers, and pre-sales content

• Member Services Associates across all clubs — coaching, ride-along, and conversion support

• Corporate Leadership — for reporting, target-setting, and strategic direction on membership growth

Path to General Manager — 120-Day Performance Review

At Center Court Pickleball Club, we grow our leaders from within. The Membership Sales Manager role is a direct pipeline to club-level leadership. Candidates who demonstrate exceptional performance within the first 120 days will be formally considered for promotion to General Manager at one of CCP's club locations.

What exceptional performance looks like in the first 120 days:

• Consistently meeting or exceeding monthly Net Membership Sales (NMS) targets across assigned locations

• Demonstrating leadership presence on the club floor — coaching staff, building culture, and operating with GM-level ownership

• Building strong cross-functional relationships with GMs, the PEM team, and corporate leadership

• Showing operational instincts — proactively identifying problems, proposing solutions, and executing independently

• Displaying the values of CCP's culture: Energy, Accountability, Teamwork, Community, Hospitality, and Growth Mindset

What the GM path offers:

• Increased base compensation commensurate with full club P&L ownership

• A higher performance bonus structure tied directly to your club's membership growth, retention, and financial results

• Full club-level authority — staffing, operations, programming, member experience, and budget management

• A seat at the table as CCP continues to expand — GMs who perform grow with the brand

The 120-day review is a formal conversation between you and leadership. If the performance is there, the opportunity is yours. We want to promote from within — this role is how we find the next generation of CCP General Managers.

Our mission is to grow the game of pickleball and inspire our members to play for life.

Close the membership. Build the pipeline. Lead the growth.

Center Court Pickleball Club is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

What Makes You Our Person

• 3+ years of experience in a high-volume sales role — fitness, membership, SaaS, or similar; you have a track record of closing

• A natural prospector — you don't wait for leads to come to you; you go find them

• Resilient and self-motivated — you hit a no and you're on to the next one without losing energy

• Excellent communicator in person, by phone, and in writing — you can read a room and adjust your pitch

• Organized and disciplined with CRM usage — your pipeline is never a mystery to you or your manager

• Comfortable in a multi-site, mobile role — you travel between clubs regularly and manage your own time

• Competitive by nature with a collaborative spirit — you want to win, and you want your team to win with you

• Passion for sports, fitness, or community-based brands is a strong plus

• Valid driver's license and reliable transportation required