Operations & Collections Specialist

Overview Job Details and Description information for the Operations & Collections Specialist Position Code: 7896 DEPARTMENT/ADMINISTRATION: Office of Student Financial Services POSITION: Staff, Non-exempt (12 months), Full-time (40 Hours)

SALARY RANGE: $25.00-$30.00

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, Commensurate With Candidate's Education, Experience, Skills, And Training. INTRODUCTORY PERIOD: Twelve (12) Months AVAILABLE: Immediately POSTING DATE: June 30, 2026 APPLICATION DEADLINE: Open Until Filled, Apply Immediately. Definition Of Classification The Operations & Collections Specialist provides technical, operational, and collection support for Student Financial Services. The position is responsible for system maintenance and troubleshooting, data reporting and reconciliation, electronic data exchanges with external partners, student account collections, and operational support of billing, payment, and financial aid systems. The position serves as a technical resource for Student Financial Services staff and collaborates with campus departments to support student financial operations, regulatory compliance, and institutional objectives. This position reports to the Associate Director of Operations in SFS and works primarily at the Los Angeles location. Responsibilities Processes, maintains, monitors, and reconciles electronic transmission of data between Ellucian Colleague and external partners (e.g., Unisa, ELM, Nelnet, Dept of Ed, CSAC, COD, NSLDS, collection agencies). Assists with analysis and preparation of data for internal and external reporting using ERP systems and reporting tools (Business Objects Web Intelligence, Informer, Microsoft Excel, etc.). Supports configuration, testing, implementation, training, troubleshooting, maintenance, and continuous improvement of billing, payment, and financial aid systems. Coordinates with campus departments to support financial operations, regulatory compliance, and university policies and procedures. Generates and distributes daily, weekly, and monthly reports using Colleague, Business Objects, Informer, Excel, and Slate. Prepares data reports, presentations, forms, and documents to support SFS and Enrollment teams. Composes and sends electronic notifications (e.g., Title IV disbursement notifications, FAFSA reminders, past due notices) to students and parents. Maintains aging reports, monthly collection reports, and aggregate collections and past due data for reporting. Reviews delinquent accounts, assigns accounts to collections as appropriate, and determines collection actions per institutional policies. Places and removes holds on student accounts for non-payment. Manages in-person and electronic payments, reconciles accounts, facilitates payment plans, and coordinates with payment processors to maintain accurate records. Contacts with external partners for collections as needed. Maintains confidentiality and safeguards department operations. Adheres to safety and housekeeping policies and procedures. Performs other duties and special projects as assigned. Qualifications Experience/Training/Education Required High school diploma or equivalent supplemented with two years of college-level coursework or specialized training in a related field. Three years of related experience in a similar position. Preferred Strong technical ability to understand many different types of software and proficiency using databases. Knowledge And Skills Knowledge and understanding of current principles, practices, and trends in higher education. Extensive understanding of higher education policies relating to student receivables, refunds, tuition liability and financial aid process. Knowledge of applicable federal and state laws and regulations; ability to apply legal and policy standards. High level of independent thinking and judgment. Analytical skills and detail-oriented; ability to work with various software and databases. Excellent oral and written communication skills. Strong internal service orientation and ability to collaborate with campus partners. Strong organizational skills and ability to handle and prioritize multiple assignments while maintaining records. Ability to work independently with little direction. Computer literacy and proficiency in Microsoft Office Suite (Outlook, Word, Excel). Ability to maintain confidentiality and act professionally and neutrally. Good judgment in decision-making and recommendations. Ability to interact competently with a culturally and ethnically diverse population of students, faculty, and staff. Physical Requirements/Working Conditions Working Conditions: Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation. Environmental controls are maintained for health and comfort. Physical Demands: Regularly sit for long periods; walk short distances; use hands and fingers to operate a keyboard or office machines; reach with hands and arms; stoop or kneel to file; speak clearly; read fine print; hear and understand voices over the phone; lift up to 10 pounds. EEO and Equal Opportunity MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY. AN EQUAL OPPORTUNITY EMPLOYER. Note This description reflects the current responsibilities and requirements and is subject to modification to meet the organization's needs. #J-18808-Ljbffr University of Redlands