Quality Systems Platform Manager

Job Description

Job Description

Make a Difference in YOUR Career! 

Our vision is both simple and ambitious: to put our drinks on every table. 

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. 

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best. 

Stop and think: how would  YOU put our drinks on every table? 

Summary Description:
The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations.

This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary.

Essential Job Functions:
Platform Ownership & Administration

• Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites.
• Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities.
• Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes.
• Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance
• Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements.

Quality Systems Enablement
Support digital execution of core quality processes, including:

• SPC quality data collection and analysis
• Document control
• Corrective and Preventive Actions (CAPA)
• Non-conformance management
• Ensure systems effectively support compliance with food safety and regulatory expectations.

Continuous Improvement & Optimization

• Identify opportunities to improve efficiency, usability, and automation within quality systems platforms.
• Provide second level support to users for day-to-day problem resolution with SAP activities.
• Lead implementation of new platform capabilities or modules, including incorporation of:
  o Customer complaints
  o Supplier document control and quality management
  o Audit management
  o Training and competency tracking
  o Change management
  o Risk management and food safety programs
• Partner with cross-functional teams to align digital tools with operational workflows.
• Analyze system usage data to drive improvements in adoption and effectiveness.

Implementation & Deployment

• Lead the implementation of new quality technology solutions or system enhancements.
• Coordinate requirements gathering, configuration, testing, and validation activities.
• Develop implementation plans and manage project timelines.
• Ensure proper change management and communication during system updates.\

Data & Reporting

• Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements.
• Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting.
• Maintain data standards and governance practices.

Training & User Support

• Develop and deliver training programs for system users across manufacturing sites.
• Provide ongoing user support and troubleshooting.
• Maintain system documentation, training materials, and user guides.
• Promote strong system adoption across the organization.

Leadership Responsibilities:
Manager

• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.

Competencies:

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.

Technical Skills

• Quality Management Systems (QMS)
• Digital platform administration
• Statistical Process Control
• Database design and support
• Data analytics and reporting
• Process mapping and workflow design
• System implementation and validation

Leadership Skills

• Cross-functional collaboration
• Change management
• Problem solving and root cause analysis
• Project management
• Communication and training

Required Skills:

• Proficient in Excel, Word, SAP, and Power Point.
• Ability to analyze and solve problems, results oriented.
• Organized and detail-oriented, adaptable to change.

Education and Experience:

• BS Degree in Science, Food Science, Engineering, or Information Systems
• 5+ years of experience in food or beverage manufacturing quality systems
• Experience managing Quality Management System (QMS) platforms or enterprise software
• Experience supporting GFSI-aligned food safety programs

Preferred experience with:

• Digital QMS platforms
• Audit and compliance management systems
• Manufacturing data platforms

Working Conditions:

• Physical Demands– Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.

Travel Requirements:
• Travel (up to 50%)

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:  

Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives. 

Status: Exempt 

• Medical/Dental/Vision Insurance    
• Health Savings Accounts and Flexible Spending Accounts  
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance 
• Short-term disability and long-term disability   
• Pet Insurance  
• Legal Benefits  
• 401(k) Savings Plan with Company Match  
• 12 Paid Holidays
• 10 Vacation Days and 5 Paid (Sick) Time Off Days
• Well-being Benefit 
• Discount and Total Reward Programs 

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) 

How to apply: Please visit our careers site at -na.com/na/careers/

Join Refresco TODAY and enjoy a rewarding CAREER!   

Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc.  Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.  

Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.