Data Center Concierge IV - Atlanta, GA

Job Title

We are seeking a highly organized, proactive, and customer-focused professional to provide executive, operational, administrative, and onsite customer support in a fast-paced datacenter environment.

Responsibilities

Administration & Operations

• Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues
• Answer incoming calls, respond to administrative inquiries, and use substantial knowledge of standard operating procedures to resolve issues or route them to the appropriate team
• Manage complex calendars, travel schedules, meeting logistics, and competing priorities
• Serve as a primary point of contact between supported leaders and internal stakeholders, external partners, customers, vendors, and cross-functional teams
• Maintain confidentiality, exercise discretion, and handle sensitive information with professionalism

Customer Support & Onsite Concierge

• Coordinate customer-facing activities, including visits, schedules, tours, onsite support, customer work visits, escorts, and issue resolution to ensure a positive and professional customer experience
• Educate customers on data center policies, procedures, facility expectations, and available services while they are onsite
• Maintain conference room, tour, and customer visit schedules; ensure customer-facing areas are prepared, professional, and stocked appropriately
• Serve as an onsite customer liaison by directing moderately difficult inquiries to the appropriate cross-functional teams and following through to resolution
• Cultivate positive customer experiences by anticipating needs, supporting onsite logistics, coordinating with vendors, and helping resolve customer satisfaction issues; escalate when appropriate
• Provide customer induction tours or site orientation for new customers, and may support coaching or mentoring team members on customer learning tours

Project Management & Event Planning

• Plan, coordinate, and execute leadership meetings, customer or partner engagements, team events, offsites, site visits, and department-wide initiatives
• Support project management activities, including maintaining project plans, tracking milestones, coordinating deliverables, documenting decisions, and escalating risks or dependencies
• Support special projects and other ad hoc duties as assigned

Data Analytics & Reporting

• Use data to monitor progress, identify trends in customer inquiries or work requests, summarize insights, make recommendations, and support operational decision-making
• Develop or maintain dashboards, trackers, and reports using Excel and, preferably, Power BI

Vendor, Facilities & Resource Coordination

• Generate purchase requisitions, coordinate with vendors for delivery and invoicing, support supply ordering for customer-facing areas, and assist with expense, budget, or invoice tracking
• Partner with internal teams to track customer shipments, onsite needs, and follow-up items while customers or vendors are onsite
• Build strong working relationships with operations teams, customer-facing teams, vendors, local service providers, and business partners