Restoration Project Manager

Restoration Project ManagerAt SERVPRO, we help homeowners and businesses recover from life's unexpected events—whether it's water, fire, storm, or mold damage. Our team is driven by a commitment to excellence, responsiveness, and customer care. We pride ourselves on delivering high-quality restoration services while supporting our team members with opportunities to grow and succeed.As a Restoration Project Manager, you'll play a critical leadership role in guiding projects from initial response through final completion. You'll oversee restoration crews, coordinate resources, and serve as the main point of contact for customers and partners. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in delivering exceptional service during challenging situations.Manage restoration projects from start to finish, ensuring timely and high-quality resultsDevelop accurate scopes of work and prepare estimates using industry softwareCommunicate and negotiate project scope and approvals with customers and clientsSchedule, coordinate, and oversee crews, subcontractors, and resources on active jobsMaintain clear communication with customers, team members, vendors, and insurance representativesReview job documentation to ensure accuracy for billing and client requirementsManage production expenses, including equipment, vehicles, and materialsEnsure a high level of customer satisfaction and manage client experience throughout the projectRespond quickly to new service opportunities and incoming leadsAssist with recruiting, hiring, and training restoration team membersHigh school diploma or GED required; associate or bachelor's degree preferredMinimum 3 years of restoration or related industry experienceAt least 1 year of management or supervisory experienceIICRC certification preferredValid driver's licenseStrong leadership and organizational skillsExcellent communication (written and verbal)Ability to manage multiple projects and prioritiesDetail-oriented with strong problem-solving abilitiesProficiency with computers and job management softwareAbility to lift 50 lbs regularly and up to 100 lbs with assistanceComfortable climbing ladders and working at ceiling heightsAbility to work in tight spaces such as attics and crawl spacesAbility to push, pull, and carry equipment and materialsComfortable working with cleaning agents and restoration equipmentCompetitive compensation and growth opportunitiesHands-on leadership role with real impactSupportive, team-oriented work environmentOpportunity to help customers recover during critical timesCompensation: $55,000.00 - $75,000.00 per year