Operations Manager

Description

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.

We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.

About the Job

The Operations Manager is responsible for the day-to-day execution, performance, and efficiency of all warehouse and field operations. This role owns operational execution from warehouse preparation through delivery and return, ensuring labor, equipment, and materials are properly planned, staged, and executed. This role is accountable for labor efficiency, material readiness, safety compliance, and execution quality.

What You’ll Do

• Own daily execution across warehouse and field operations
• Manage warehouse supervisors and crews
• Ensure proper staffing, crew sequencing, and labor deployment
• Enforce labor plans, crew sizes, and production expectations
• Oversee daily and weekly field schedules and workload alignment
• Ensure all work complies with safety standards and company procedures
• Identify productivity issues and implement corrective actions in real time
• Oversee warehouse preparation, staging, loading, returns, and equipment reset
• Ensure all rental equipment is inspected, maintained, and rental‑ready prior to dispatch
• Enforce warehouse organization standards, material flow discipline, and load accuracy
• Eliminate re‑runs, last‑minute loads, and preventable execution failures
• Own the handoff between warehouse and field operations to ensure work is executable
• Serve as the escalation point for operational breakdowns and execution issues
• Monitor warehouse and field labor performance against operational targets
• Support staffing decisions and labor adjustments aligned with workload demand
• Identify jobs trending over labor expectations and initiate recovery plans
• Communicate execution risks, constraints, and performance trends proactively
• Support hiring, onboarding, training, and performance management of warehouse and field staff
• Set clear expectations and enforce performance, safety, and conduct standards
• Build leadership depth and execution consistency across teams
• Support company-wide operational initiatives as needed

Requirements

What You Bring

• 3-5 years of management experience in logistics, warehousing, or related industry
• Knowledge of inventory control and management principles
• Strong verbal and written communication and presentation skills
• Excellent decision-making and problem-solving skills
• Excellent organizational and project management skills
• Ability to manage and direct diverse staff
• Ability to multi-task and manage workload imbalance