Food Runner - Oasis Grill at Centennial Plaza

Food Runner

The Food Runner is responsible for delivering food and beverages from the kitchen to customers in a timely and professional manner. This role involves ensuring that orders are correctly prepared, presented, and served to customers. Food Runners also work closely with kitchen staff and front-of-house servers to ensure smooth communication and efficient service.

Key Responsibilities:

• Food Delivery and Presentation: Transport food and beverages from the kitchen to the dining area quickly and efficiently. Ensure that all dishes are presented according to restaurant standards. Verify that orders are complete and accurate before delivering to the customer. Serve food and drinks to customers with attention to detail and excellent presentation.
• Customer Service: Greet and interact with customers in a friendly and professional manner while delivering food. Ensure that customers have everything they need, such as condiments or utensils. Address customer requests or inquiries, ensuring a positive dining experience. Inform servers or management of any customer feedback or issues with food delivery.
• Collaboration with Kitchen and Waitstaff: Communicate with kitchen staff to ensure that orders are prepared according to customer specifications. Work closely with servers to ensure timely delivery of orders and assist in clearing tables when needed. Help coordinate the flow of food from the kitchen to the dining area to minimize wait times.
• Order Verification: Double-check orders before leaving the kitchen to ensure accuracy (e.g., correct items, special requests, dietary restrictions). Communicate with kitchen staff regarding any special requests or modifications to orders.
• Maintaining Cleanliness and Organization: Ensure that food delivery areas and service stations are clean and organized. Assist in maintaining the cleanliness of the dining area by removing empty plates and glasses. Keep the kitchen and dining areas stocked with necessary supplies (e.g., utensils, napkins).
• Food Safety and Hygiene: Adhere to all food safety and sanitation standards while handling and delivering food. Ensure that food is served at the correct temperature and in appropriate containers. Report any potential food safety concerns to management or kitchen staff.
• Assisting with Special Events or Promotions: Assist in delivering food for special events or promotions, ensuring efficient service in high-volume settings. Work with management to ensure that large orders or events run smoothly and on time.

Requirements

Qualifications:

• High school diploma or equivalent (preferred).
• Food Safety and Sanitation certification may be required in some regions.

Experience:

• Previous experience in a food service or hospitality role (preferred).
• Experience in a fast-paced restaurant or dining environment.
• Knowledge of basic food safety and sanitation practices.

Skills:

• Strong communication and interpersonal skills to interact with customers and team members.
• Ability to multitask and work efficiently under pressure.
• Strong attention to detail, ensuring orders are delivered accurately and promptly.
• Ability to remain calm and professional in high-volume situations.
• Team-oriented with the ability to collaborate with front-of-house and back-of-house staff.

Physical Requirements:

• Ability to stand for long periods and move quickly between the kitchen and dining areas.
• Ability to carry trays, food, and beverages weighing up to 25 pounds.
• Ability to work in a fast-paced, noisy, and sometimes crowded environment.

Work Environment:

• This position works both indoor and outdoor.
• Shifts may include evenings, weekends, and holidays, depending on the establishment's hours of operation.
• The position may involve working in a high-energy and sometimes stressful environment, especially during peak service hours.

Compensation:

• Competitive hourly wage, with possible tips based on service.

The Food Runner is an essential role in ensuring the smooth delivery of food to customers, enhancing the overall dining experience. Successful candidates should be efficient, attentive, and able to work well in a team, while maintaining high standards of service and communication.

DISCLOSURE STATEMENT

No one job description, for any one position, can possibly encompass all responsibilities, which may be requested. The above job description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.