Network Operating Center (NOC) Technician (Hybrid in MN)

Job Description

Job Description

NOC Technician I (Must live in MN/ND)

$ 26.10/hr. - $ 29.37/hr.

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a NOC Technician I , you will monitor, troubleshoot and maintain the company's networks to ensure functionality, high availability and optimal performance. You will design and configure Ethernet based services, provision and troubleshoot network edge devices and customer premises equipment (CPE), and implement network device configurations according to established standards. From managing outages and executing established Method of Procedures (MOP) to opening vendor support cases and providing professional, courteous, and timely technical support to customers and Arvig staff, you will be at the front line of network operations and customer satisfaction.

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• A minimum of 2 years of experience with basic WAN networking technologies
• Experience with or solid knowledge of Cisco networking devices, LAND, WAN, PS[EF routing, Windows OS (all), TCP/IP/ DNS/ VPN/ antivirus, e-mail and internet applications, remote access and familiarity with various computer hardware
• Ability to work some nights and weekends
• Ability to take charge in an outage situation
• Demonstrated critical thinking abilities
• Strong troubleshooting, communication, and customer service skills

Bonus points if you have:

• Associate's degree in Networking Administration or equivalent
• CCNA, Network+, or equivalent education
• Cisco Certified Network Associate - Service Provider (CCNA SP)
• Understanding of routing protocols, such as OSPF and ISIS
• Knowledge of scripting languages, such as: Shell scripting, PERL, PHP, etc.
• Proactive mindset with the initiative to keep current on developments, trends, technologies, and services applicable to Arvig networks

Your Schedule

Our shifts consist of four 10-hour days, typically Sunday-Wednesday or Wednesday-Saturday, Holidays included. Shifts start at different times of the day based on business needs. Typically they start between 7:00-10:00 am, 12:00-14:00 pm or 21:00-23:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours. Rotation allows for a full range of experience with our network and your future development with us.

Your Location

Remote: Open to residents of Minnesota or North Dakota

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Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Drug test

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.