Campus Safety Officer

Campus Safety Officer

Campus Safety Officers are the primary crime prevention, security patrol, and first responder roles for The Claremont Colleges. Officers are committed to protecting and serving the community of the member institutions and The Claremont Colleges Services with courtesy and respect for every individual's dignity and legal rights. Officers are expected to be very visible in the community and must carry themselves in a way that projects confidence, good will, and honorable behavior at all times. These are emergency response positions and at any time may be required to immediately respond to security, safety, medical, life-threatening, or other urgent situations. Once dispatched or upon encountering issues on campus, this position is the primary link between people on the TCC campus and the Campus Safety Dispatcher.

The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

Crime Monitoring, Prevention, and Response:

• Ensure the protection of property and community members and the best environment for their safety through proactive and timely performance of duties. Patrol the campuses and anticipate and intervene in potential and actual incidents where persons and/or property may be at risk of harm or damage.
• At all times be alert and aware of surroundings and conduct self with strong integrity, maturity, and dependability.
• Use exceptional judgement to determine when to convey authority. Practice de-escalation of conflict and potential danger, and compliance communications as a first resort.
• Conduct routine patrols driving a utility cart or automobile, riding a bicycle, and/or walking.
• Responsible for the safe operation of golf(utility) carts, adhering to manufacturer-specified weight limits and safety requirements at all times.
• Conduct security checks of premises and facilities to ensure use and access by appropriate individuals.
• Use exceptional tact and judgment. Be courteous and respectful in all interactions. Conduct self with strong integrity, maturity, and dependability. Uphold a high standard of behavior, safety, and sensitivity to cultural diversity.
• Respond and ensure that unauthorized individuals leave the premises. May require limited use of force, as authorized by law.
• Respond immediately and at any point while on duty to non-emergency and emergency calls and incidents.
• Perform event security duties, including monitoring and guiding contract security personnel, checking identification, controlling the flow of alcohol, monitoring attendees' behavior, and other general safety issues.
• Provide safety escorts to students, faculty, and staff.
• Obtain and maintain knowledge of applicable municipal, state, and federal crimes and the policies of the member institutions of The Claremont Colleges and enforce as needed.
• Conduct initial investigations. Gather evidence and interview victims, witnesses, and suspects. Write incident reports and law enforcement related initial crime reports. May testify and present evidence in college judicial hearings or court proceedings.
• Coordinate and guide responding police and fire/paramedic units in person, by phone, or wireless radio.
• Understand, follow, and promote proper department protocols and procedures. Uphold a high standard of behavior, safety, judgment, and sensitivity to cultural diversity.

Emergency Support & Response:

• Assist with building evacuations and maintaining order in the event of an emergency.
• Triage medical calls and administer basic first aid, CPR, AED, and NARCAN when necessary.

Administrative & Other Duties:

• Report crimes and violations of the regulations of The Claremont Colleges, verbally and in writing, to proper authorities.
• Campus Security Authority: The Campus Safety Officer is designated as a Campus Security Authority under the Clery Act, whose primary responsibility is to "report allegations made in good faith to the reporting structure established by the institution." Within The Claremont Colleges Services (TCCS), the reporting structure is the TCCS Campus Safety Department.
• Perform other related duties as assigned.

Qualifications:

Education/Training:

• High school diploma or the equivalent.

Experience:

• None required.

Certifications/Licenses:

• A valid driver's license and satisfactory results on the following post-offer pre-employment driving record check.
• Current State of California Bureau of Investigative & Security Services (BSIS) 40-hour certification.
• Current Heartsaver First Aid/AED/CPR cards and proof of certification; OR must complete within 90 days of hire.
• Completed baton and OC pepper spray permits per AB 2880; OR must complete within 90 days of hire date.

Competencies:

• Exceptional interpersonal and customer service skills are critical for this position, including strong ethics, maturity, tact, adaptability, and awareness of the audience.
• Strong leadership skills and ability to think critically and maintain composure in high-pressure, crisis, and adverse situations, or if subject to disrespect or aggression.
• Analyze complex and urgent situations quickly and objectively and determine proper courses of action to be taken.
• Multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Maintain confidentiality.
• Proficient English language skills, including reading, writing, understanding, speaking, and following directions. Strong ability to write clearly and concisely in English, with proper spelling and grammar, to prepare incident and investigation reports and documents which may be used by city police and/or in college judicial hearings or court proceedings.
• Knowledgeable of Microsoft Word, Excel, and Outlook, databases, and electronic timekeeping system. Able to learn other computer technologies and systems as needed.
• Use report writing software to enter and update crime reports.
• Use a portable radio, tablet, computer, camera, and other related technologies.
• Ability and willingness to work overtime hours when necessary.
• Train, inspire, and guide all staff assigned to the team.
• Treat all people with fairness, equality, and respect. Create and maintain a positive and respectful work environment, free of fear and intimidation.
• Always demonstrate and promote integrity and the highest standards of professional conduct, with sensitivity for the perception of security/law enforcement personnel in a culturally diverse and socially aware environment.
• Be sensitive to and embrace cultural, religious, ethnic, and lifestyle diversity.
• Establish a professional and courteous working relationship with individuals from all The Claremont Colleges campuses and external agencies.

Preferred Qualifications:

• Strong preference for at least one year of experience in a similar environment with experience performing safety and/or security patrol services to deter criminal activity at a licensed security department.
• Experience conducting investigations and writing incident reports or law enforcement initial crime reports.
• Experience with public safety Computer-Aided Dispatch (CAD) and Records Management Systems (RMS).

Physical Requirements:

• This position requires the ability to perform physically demanding work on a continuous basis and involves prolonged standing and walking, frequent movement into varying body positions, and regular climbing of ladders, stairs, scaffolding, or similar structures.
• The role routinely requires lifting, carrying, pushing, and pulling materials, equipment, and objects weighing up to 50 pounds, as well as working in indoor and outdoor environments under varying weather and environmental conditions, including noisy, confined, elevated, or low-ventilation spaces.
• Employees must be able to safely operate vehicles, equipment, or machinery, including street-legal golf carts and company vehicles, communicate effectively in person and by phone or other devices, read and interpret printed or electronic materials, and occasionally perform computer-based work requiring repetitive hand and wrist movement.
• Required safety practices include wearing designated uniforms, non-slip or work shoes, and appropriate personal protective equipment (PPE).
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Schedule:

Officers work a 4/10 schedule; meaning 4 days per week, 10-hour days. Campus Safety has three main shifts: Day shift (6am to 4:30pm), swing shift (3:30pm to 2am), and night (8:30pm-7am). Must be available and willing to work any shift assigned (day, swing, night) on all days of the week (weekdays, weekends, and holidays). Assigned shifts may be scheduled for up to six (6) months. Holiday, weekend, and evening work hours are often required. Regular hours may vary due to needs of the organization or because of special events and major incidents.

Compensation